Insurance Document Associate

Genesis10 is seeking an Insurance Document Mailing Associate for a 12-month contract position with a leading client located in Franklin, WI. This role is 100% onsite.

Compensation: $14.00 - 15.00 per hour.

Summary:
The Insurance Document Mailing Associate plays a critical role in ensuring the accuracy, compliance, and timely distribution of insurance contracts and policies. This fast-paced, detail-oriented position is responsible for validating customer information, generating and verifying shipping labels, assembling documentation packets, and ensuring regulatory-required materials are sent accurately and on schedule. This role also collaborates with cross-functional teams to streamline workflows and support process improvements for greater operational efficiency.

Responsibilities:
Document Verification

• Verify shipping label information-including policy and contract numbers and recipient details-against internal records.
• Affix shipping labels to US Government Client envelopes and insert contracts according to standards.
• Conduct quality checks to ensure accuracy and prevent mailing errors.

Label Production and Verification

• Generate shipping labels using the Dashboard data management system.
• Confirm accuracy of label details (address, owner name) using multiple data sources.
• Use automated tools to cross-reference and validate data.

Field Requests & Exception Management

• Process requests to release, hold, or destroy contracts per established guidelines.
• Investigate scanning discrepancies and resolve issues.
• Work with App Input teams on address verification and research tasks.
• Escalate complex exceptions and track resolution timelines.

Returns Processing

• Log reasons for returned contracts in Dashboard and Return Spreadsheet.
• Create shipping labels for holds and returns.
• Identify repeat return trends and recommend improvements.

Organizational & Logistical Duties

• Sort contracts into Network Office number boxes.
• Manage daily transport and labeling accuracy of Network Office boxes.
• Set up and label new Network Office boxes.
• Monitor inventory of shipping materials and coordinate replenishment with procurement.

Additional Responsibilities

• Process policy modifications as needed.
• Maintain and restock supplies, including US Government Client bins and folders.
• Assist with training junior associates on document handling.
• Participate in audits to ensure regulatory compliance.

Qualifications:
Must Have

• High attention to detail
• Coachability
• Positive attitude
• Collaborative mindset; supportive team player

Required Skills & Experience

• High level of accuracy and strong organizational skills
• Proficiency in data entry and familiarity with data management systems
• Basic understanding of postal and shipping procedures
• Strong multitasking abilities and ability to work in a fast-paced environment
• Effective communication and problem-solving skills
• Familiarity with Microsoft Office or similar tools
• Ability to work independently while supporting team objectives
• Ability to handle confidential information with discretion

Education & Experience

• High school diploma or equivalent
• 1-2 years of mail handling or customer service experience
• Basic PC proficiency
• Proven ability to organize, prioritize, and meet tight deadlines
• Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
• Able to work as a W2 employee of Genesis10 (no corp to corp).

If you have the described qualifications and are interested in this exciting opportunity, apply today!

Genesis10
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.

Benefits of Working with Genesis10:

• Access to hundreds of clients, many of whom have worked with Genesis10 for 5-20+ years
• Long-term career-home potential with Genesis10
• Experienced, supportive recruiting team
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF)
• Remote opportunities available

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., a Best Company for Work-Life Balance, a Best Company for Career Growth, and a Leader in Diversity. To learn more and view all open roles, please visit our website.

Genesis10 is an Equal Opportunity Employer.
Candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.