New

Site Lead II (30384)

Ebara Technologies
$90,000.00 - $100,000.00 / yr
United States, Texas, Taylor
Dec 12, 2025
Description POSITION SUMMARY Under limited supervision, leads a team in providing service to the customer base at various site locations or service centers. Directs the coordination of technical and administrative support activities, including installation, repair, preventive maintenance, and engineering change upgrades to be performed at client sites. Ensures adequate records and systems are maintained. Schedules personnel responding to critical situations. Maintains communication with engineering management and specialists in resolving technical problems and/or bringing problems to the department's attention. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. ESSENTIAL FUNCTIONS Leads a team as they service tools and equipment at customer sites or service centers, including all contracted preventative and unscheduled maintenance, installations, start-ups, tracking of on-site customer base, shipping, and receiving spare parts. Attend all operational meetings, fab pass downs, document and distribute the agenda and minutes. Handle scheduling of resources for shift coverage, back-up, pager coverage, training, holidays, and PTO coverage. Assists in personnel-related functions, including but not limited to hiring, performance appraisals, approval of time cards, and time off schedules. Supervises assigned service or field service personnel requiring the ability to effectively communicate. Conducts new employee training and enforces departmental procedures. Acts as a coach and mentor to employees in the department. Mentor and train Field Service Lead I Ordering, expediting, and notifying the customer or management when a replacement is necessary. Maintain and replace equipment, tools, and supplies used directly for CMP tool. Provides documentation of preventative maintenance, downtime, and equipment issues. Meets with customers regularly to review product specifics and information Maintains a clean and safe working environment compliant with EBARA safety policies. Complies with EBARA's safety policies, including participation in and completion of all required safety training. Performs other duties as assigned. Qualifications Qualifications Competency Statement(s) The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions. The ability to lift 35 lbs. unassisted from the floor to waist level. The ability to perform the essential functions of the position in a cross-cultural, demanding, and dynamic environment. The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others, or property. The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements. The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors. Education AA or BA degree in Electronics, Engineering, or equivalent experience. Experience Six (6) + years of electro-mechanical and field service experience, preferably in the semiconductor or related industry. Three (3) or more years of Management experience, preferably in the semiconductor or related industry. Working knowledge of CMP and related mechanical skills. Strong Customer Relations skills. SKILLS & ABILITIES Working knowledge of MS Office products, including Excel, Word, Outlook, and PowerPoint. Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues and customers. Demonstrated leadership and program management. Demonstrated teamwork and organizational skills. Demonstrated excellent written and oral communication skills. Provide verification of a good driving record if servicing the customer off-site.