Senior Supervisor, Operations and Production

Job Summary
The Operations and Production Senior Supervisor is responsible for supervision of automotive services operations. Working under general management guidance, this role is responsible for scheduling all work assignments, productivity, and quality of automotive technicians to meet Pasha Automotive Services deliverables as well as customer requirements.

Primary Objectives

• Manage effective, service-driven relationships with customers.
• Plan, coordinate, drive, and manage execution of services according to customer and Pasha requirements and timeframes.
• Actively manage and review processes using a metrics-driven continuous improvement approach.
• Ensure compliance with safety and regulatory requirements, quality system standards, and Pasha's policies.
• Complete timely and accurate data reconciliation and reporting to support billing and other business processes.
• Manage staff effectively in alignment with Pasha's values and business and contract requirements.

Duties and Responsibilities

• Manage daily work assignments, productivity, and quality of assembly processes including accessory installation, final inspection, quality control, processing department interface, and direct customer communication.
• Possess a thorough understanding of customer requirements and parameters, internal quality procedures, and applicable regulations, safety requirements, and internal practices relevant to scope of work. Communicate and document requirements effectively to ensure employee and vendor awareness as appropriate.
• Collaborate on a daily basis with Pasha departments including Parts, Labor, Safety, Training, Client Services, and Finance to ensure seamless communication and program execution to meet customer's goals and expectations.
• Working with the senior management team, create and improve processes to maximize quality, productivity, and revenue using LEAN Manufacturing principles within the Pasha Operating System.
• Maintain established quality standard and efficiency targets to daily production plan results. Identify performance and execution deficiencies and provide root cause analysis and action item documentation process; identify and implement counter measures for defects outside of control limit.
• Provide data-driven coaching, feedback, recognition, and corrective action to employees.
• Ensure that sufficient communication procedures, staff cross-training, process documentation, and technical training is in place to allow for normal time off, turnover, and reassignment of staff.
• Maintain working knowledge of the provisions of current collective bargaining agreements.
• Support maintenance of accurate billing by working with accounting to ensure all services performed are included in a monthly billing cycle.
• Plan, organize, and manage the daily Assembly and Parts process for all customers. Daily work plan will be derived from established Standard Installation Times (SIT) in proprietary systems and customer delivery objectives.
• Create goals and objectives for the department which may include an annual operating budget and a marketing plan to promote new and repeat business.
• Identify training needs within the department to improve productivity and efficiency and provide resources.
• Other duties as assigned.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• Associate degree in business or related field or equivalent combination of experience and coursework required
• Bachelor's degree preferred

Licenses and Certifications

• Valid state issued driver license and acceptable driving record required
• Transportation Worker Identification Credential required

Work Experience

• 4+ years of relevant experience in a production environment required
• 1+ year of leadership or supervisory experience required
• Experience in automotive assembly production, rail, truck and vessel logistics, international and/or domestic cargo handling preferred

Required Knowledge, Skills and Abilities

• Strong quantitative and analytical thinking skills.
• Ability to manage and deliver on multiple competing priorities.
• Proven ability to work in a fast paced environment, prioritize projects and deliverables, and interact effectively with cross-functional teams.
• Strong problem solving and multi-tasking skills with a keen eye for detail.
• Self-motivated with the ability to work under pressure with minimal supervision.
• Excellent organizational and multi-tasking skills.
• Self-motivated with the ability to work under pressure with minimal supervision.
• Familiarity with sound safety practices, OSHA regulations, and incident reporting and documentation processes.
• Strong presentation skills
• Demonstrated proficiency with Microsoft Office products at the following levels: ? Excel, Word, Outlook: Intermediate level of skill

Competencies

• Delivers Results Rigorously drives self and others to achieve high levels of individual and organization performance.
• Engages & Inspires Others Leads with energy, self-confidence and understanding in ways that motivate colleagues to achieve more than they thought possible.
• Focuses on the Customer & Market Continuously evaluates what is important to the customer/client and develops products or solutions that exceed expectations.
• Makes Sound Business Decisions Makes timely and well-informed decisions that advance critical priorities, capitalize on new opportunities, and resolve problems.
• Practices our Values Supports and models The Pasha Way; conduct reflects Excellence, Honesty, Integrity, Innovation and Teamwork.

PHYSICAL DEMANDS, WORK ENVIRONMENT, AND TRAVEL
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Hear and speak with sufficient clarity to understand and engage in telephonic information exchange; hear and understand verbal instructions; give and receive information verbally in person or via communication device - Often
• Walk/travel within office environment, crouch/bend to access floor-level storage - Often
• Use hands/fingers to operate office equipment, type/complete data input, write - Often
• Reach with hands, arms; lift, move and manipulate objects weighing up to 20 lbs - Regularly
• Sight sufficient to read instructions, documents, and screen-based information - Often
• Use hands/fingers to manipulate and file documents, folders, small objects - Regularly
• Drive automatic and manual transmission vehicles, enter/exit vehicles unassisted, and travel unassisted between local sites - Often

Working Environment
This role requires work that may involve the following environmental conditions:

• Corporate office environment
• Fast paced production environment including shop floor and outdoors in the vehicle staging yard, where inclement weather conditions may occur.
• Outdoor/open environments which may involve high/low temperatures, humidity and inclement weather conditions.
• Warehouse and storage facilities that may have both paved and unpaved acreage with a variety of structures.
• Work days and hours may vary to accommodate operations.
• Work schedule may include days, nights, weekends, and holidays.
• Moderate levels of noise.

Travel
Occasional Must be able to travel independently to U.S. locations including Hawaii.

Screening Requirements
Background Checks
Driving Record Review
Drug Testing

Must be fully vaccinated against COVID-19, except as prohibited by law.
The information included in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive or exhaustive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.