Manager of Healthcare Performance and Quality Improvement

We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It's about providing clarity and hope.

The Healthcare Performance and Quality Improvement Manager provides education on Medicare's Quality Payment Program and specifically the Medicare Access and CHIP Reauthorization Act (MACRA) / Merit-based Incentive Payment System (MIPS) track to internal and external audiences. By leveraging expertise on the value of MACRA/MIPS, the Manager supports the field sales organization to achieve lab revenue growth.

This is a remote position with regular regional travel. Candidates living in NY/NJ are preferred.

• Provide leadership and assist clients with meeting the required measures for the regulatory programs
• Organize and facilitate meetings/education sessions, including the creation of agendas and preparation of materials, and program collateral for internal and external audiences.
• Provide on-site and remote support to assist eligible clinicians, as they transition to MACRA/MIPS Assist in the development and dissemination of MACRA/MIPS marketing and educational materials.
• Identify areas where providers are not meeting the requirements for the program and make recommendations for changes in order to meet the measures
• Review client reports to assess compliance with the specific measures for the regulatory programs
• Train clients and internal staff on existing programs and any changes to regulatory programs
• Educate clients on self-reporting requirements as well establishing contact with our 3rd party vendor partner as appropriate
• Develop trusted relationships by demonstrating a deep understanding of MIPS requirements and client's business needs and expectations. Develop a consultative and advisory relationship with key customers
• Keep abreast of industry news affecting client's performance & quality improvement efforts.
• Ensure total compliance with all company policies and government regulations. Maintains required documentation.
• Manage other projects/responsibilities as assigned by Manager.

Required Work Experience:

• Five years' experience in a professional environment.
• Outside/field sales experience preferably in the healthcare industry.

Preferred Work Experience:

• Experience with health care quality improvement and working with quality metrics for the physician office care setting is highly preferred.
• Prior medical billing/coding or medical assistant experience a plus
• Software Experience: EHR, CRM, Microsoft Office Suite required. Experience with EMR is a strong plus.
• Candidates living in NY/NJ are preferred

Knowledge:

• Broad understanding of the laboratory business and its services
• In depth understanding of Meaningful Use, MACRA, MIPS, PCMH and other regulatory programs

Skills:

• Excellent interpersonal, customer service, listening and communication skills, including the ability to communicate complex issues clearly and concisely.
• Ability to work in a team environment and collaborate with both internal and external customers.
• Proven ability to use basic selling skills and techniques.
• Demonstrated ability to manage a high volume of clients at any given time.
• Excellent time management, project management, problem solving and organizational skills.
• Positive and proactive approach to dynamic environments.
• Willingness to perform other duties as assigned with a positive attitude.
• Demonstrate integrity and a commitment to values of Quest Diagnostics