Employee Engagement Program Administrator

We have the great privilege of helping patients and families re-build their lives. It's extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients "Ask for Mary," they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers.

Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes.The growing Mary Free Bed Network provides patients throughout the system with access to our unique standard of care.

Mission Statement

Restoring hope and freedom through rehabilitation.

Employment Value Proposition

At Mary Free Bed, we take pride in our values-based culture:

• Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.
• Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.
• Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.
• Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.
• A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.

Summary

The Employee Engagement Program Administrator is a key member of the HR team responsible for driving employee engagement strategies across Mary Free Bed. This role manages the full lifecycle of the Press Ganey employee engagement survey, including setup, deployment, troubleshooting, and analysis. The Administrator will transform survey data into actionable insights and recommendations for leadership and managers to strengthen engagement and retention.

Beyond survey administration, this position will lead project management and reporting for HR initiatives, ensuring progress is tracked and communicated regularly to the HR department and Senior Executive leadership. The role will also oversee the Request for Proposal (RFP) process for selecting and implementing a new employee engagement platform. Additionally, the Administrator will support engagement-related communications, manager action planning, and other HR projects that enhance the employee experience.

Essential Job Responsibilities

Press Ganey Survey Administration & Analysis

• Configures and deploys annual employee engagement surveys using Press Ganey.
• Serves as the primary liaison with Press Ganey for technical setup, timelines, and troubleshooting.
• Monitors survey participation and resolve issues promptly to ensure accurate data collection.
• Analyzes survey results and prepare comprehensive reports for leadership, managers, and teams.
• Develops actionable recommendations based on survey insights to improve engagement and retention.
• Supports managers in creating and executing action plans based on survey results.

Employee Engagement Strategy & Communication

• Collaborates with HR leadership to design & implement engagement initiatives aligned with organizational goals.
• Creates and distributes communication materials to promote engagement programs and encourage survey participation.
• Develops toolkits and resources for managers to foster team engagement.
• Coordinates recognition programs and other activities that enhance employee experience.

Project Management & RFP Administration

• Leads the RFP process for selecting a new employee engagement platform, including drafting requirements, coordinating vendor evaluations, and managing timelines.
• Serves as the primary point of contact for vendors during the RFP process and implementation phase.
• Ensures successful integration and adoption of the selected platform across the organization.
• Maintains detailed project plans, timelines, and deliverables for all engagement-related initiatives.

Tracking & Reporting

• Monitors progress on HR initiatives and maintain accurate tracking systems.
• Provides regular updates and progress reports to the HR department and Senior Executive leadership.
• Prepares dashboards and presentations summarizing engagement metrics and project status.
• Identifies trends and recommend strategies for continuous improvement.

Additional Responsibilities

• Stays current on best practices and emerging trends in employee engagement and survey methodologies.
• Ensures compliance with data privacy and confidentiality standards during survey administration and reporting.
• Partners with HR team members on cross-functional projects that impact employee experience.
• Supports organizational culture initiatives and contribute to HR strategic planning.
• Completes other duties as assigned.

Customer Service Responsibilities

Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement

Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Essential Job Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field (Master's preferred).
• At least 3 years of experience in HR, employee engagement, or related roles.
• Strong project management skills and experience with RFP processes is a plus.
• Proficiency with survey platforms and data analysis tools.
• Excellent communication and presentation skills.
• Ability to juggle multiple priorities in a fast-paced environment.

Physical Requirements for Essential Job Qualification

Levels:

• None (No specific requirements)
• Occasionally (Less than 1/3)
• Frequently (1/3 to 2/3)
• Majority (More than 2/3)

Remain in a stationary position: Majority

Traverse or move around work location: Occasionally

Use keyboard: Frequently

Operate or use department specific equipment: None

Ascend/Descend equipment or ladder: None

Position self to accomplish the Essential Functions of the role: None

Receive and communicate information and ideas for understanding: Frequently

Transport, position, and/or exert force:

Up to 10 pounds: Occasionally

Up to 25 pounds: _____

Up to 50 pounds: _____

Up to 75 pounds: _____

More than 100 pounds: _____

Other weight: Up to___ pounds _____

Other: _____

Compensation based on experience, starting from $32.05.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at recruitment@maryfreebed.com.

Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.