Administrative Assistant II - Glaucoma, Westwood

Join our Glaucoma clinic team with the Dept of Ophthalmology, where you'll play a key role in delivering a seamless and positive patient experience. We're seeking a friendly, detail-oriented individual who is passionate about providing excellent patient service and supporting high-volume phone operations. Key responsibilities include, but are not limited to:

• Pre-registering new and returning patients via telephone
• Collecting demographic and insurance information
• Entering authorizations and referrals
• Scheduling appointments
• Process incoming faxes, medical records and authorizations
• Relay messages with faculty and office staff via email, paging system, and verbal messages
• Provide backup assistance in other patient areas as directed

Required:

• Minimum six months of experience working in healthcare settingscheduling patient appointments.
• Familiarity with current billing practices including governmental plans such as Medicare and Medicaid.
• Verbal and written skills in English sufficient to communicate effectively with patients, doctors and staff.
• Excellent interpersonal skills to interact with individuals of varied backgrounds effectively, with professionalism, patience and understanding.
• Ability to prioritize tasks in a systematic manner to maximize efficiency.
• Ability to demonstrate professionalism while dealing with the stressors of operating a multi-line telephone system.
• Ability to work with frequent interruptions and to complete assignments in a timely manner.

Preferred:

• Bilingual in English and Spanish
• Experience working in ophthalmology practice.
• One year of experience working in clinical teaching environment.