Instructional Support Assistant II

ESSENTIAL FUNCTIONS:

• Provide hands-on academic support to students in a specific academic subject.
• Organize and conduct small and large group tutor sessions and orientations.
• Troubleshoot basic computer and audio-visual problems; arrange for repairs and replacements.
• Collect, compile, and maintain a variety of statistical information and data including attendance hours and student records; prepare reports as required.
• Score and evaluate standardized diagnostic and assessment tests.
• Provide administrative assistance to the instructional program; open and close Tutorial Center; assist in scheduling center facility; assist with front desk activities.
• Perform related duties and responsibilities as assigned.

• Operations, procedures, goals, and services of a college tutor center.
• Methods and techniques used to assess student tutor needs.
• Methods, practices, and principles of instruction and tutoring.
• Assigned academic course at an appropriate level for tutoring.
• Standard office machines, methods, and procedures; classroom and laboratory procedures and equipment.
• Principles and procedures of record keeping.
• Proper language usage, spelling grammar, and punctuation.
• Basic mathematical principles.
• Effective study skills and test-taking techniques.

• Maintain a variety of files and records.
• Identify studying and test-taking deficiencies and recommend solutions.
• Research, develop, and deliver workshops and orientations.
• Listen effectively and appropriately assess student academic needs.
• Serve as a liaison between students and instructors.
• Respond inquiries from students and faculty.
• Proctor examinations according to instructions.
• Work independently in the absence of supervision.
• Understand and follow oral and written instructions.
• Communicate clearly and concisely, orally and in writing.
• Establish and maintain cooperative and effective working relationships with all employees and others encountered in the course of work.
• Demonstrate sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, linguistic, and ethnic backgrounds and disabilities of community college students and staff as demonstrated by skills and abilities in cultural responses and cultural humility.