Field Service Support Manager (MAP25417)
 TMEIC Corporation | |
 United States, Texas, Brookshire | |
| 4006 Westport Drive (Show on map) | |
 Jan 17, 2026 | |
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Job # MAP25417 Job Title Field Service Support Manager Office Location Brookshire, TX preferred Business Function/Department Power Electronics Systems / Quality & EHS Sales Territory, if applicable General Role Description Manage the Business Unit's (BU) field service support team to drive effective analysis and resolution of client service matters Role Accountabilities - Build and lead a team of committed and capable employees to deliver effective resolution of client issues - Serve as the primary point of contact and escalation for Technical Service Engineer inquiries - Evaluate client issues and product quality concerns and coordinate resolution, escalating to the immediate manager as necessary - Plan, schedule, and assign field service personnel to client sites using appropriate methodologies and managing scheduling conflicts as needed - Drive effective communication and process management to meet client expectations related to safety, quality, and delivery - Maintain accurate records of client interactions, service activity, issue resolution, and feedback - Coordinate troubleshooting of deployed product issues with engineering, testing, and quality control teams - Prepare, review, and present monthly service reports summarizing product issues, resolutions, and trends to management - Identify opportunities and provide recommendations to the BU to improve client service processes - Coordinate equipment orders, delivery logistics, and technician travel arrangements for service activities General Employee Accountabilities - Bring full effort to bear on tasks assigned by manager - Give manager best advice - Give earliest notice when work cannot be delivered as specified - Cooperate and collaborate with peers and interact cross-organizationally as specified by manager - Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment - Comply with all Company policies, practices, and procedures and all regulations and laws - Recommend viable improvements proactively - Ensure effective utilization of business tools and processes Manager Accountabilities - Build and lead a team of committed and capable employees - Plan for, appropriately assign, resource, and integrate the work of the team - Lead, expect, and implement continuous improvement - Own the output of the team - Ensure team members fulfill functional and general employee accountabilities - Exercise effective managerial leadership to include - Two-way managerial team working - Fair and just treatment of direct reports - Context setting - Planning - Task assignment - Ongoing performance management - Coaching - Selection and orientation - De-selection and dismissal Job # MAP25417 Job Title Field Service Support Manager Office Location Brookshire, TX preferred Business Function/Department Power Electronics Systems / Quality & EHS Sales Territory, if applicable General Role Description Manage the Business Unit's (BU) field service support team to drive effective analysis and resolution of client service matters Role Accountabilities - Build and lead a team of committed and capable employees to deliver effective resolution of client issues - Serve as the primary point of contact and escalation for Technical Service Engineer inquiries - Evaluate client issues and product quality concerns and coordinate resolution, escalating to the immediate manager as necessary - Plan, schedule, and assign field service personnel to client sites using appropriate methodologies and managing scheduling conflicts as needed - Drive effective communication and process management to meet client expectations related to safety, quality, and delivery - Maintain accurate records of client interactions, service activity, issue resolution, and feedback - Coordinate troubleshooting of deployed product issues with engineering, testing, and quality control teams - Prepare, review, and present monthly service reports summarizing product issues, resolutions, and trends to management - Identify opportunities and provide recommendations to the BU to improve client service processes - Coordinate equipment orders, delivery logistics, and technician travel arrangements for service activities General Employee Accountabilities - Bring full effort to bear on tasks assigned by manager - Give manager best advice - Give earliest notice when work cannot be delivered as specified - Cooperate and collaborate with peers and interact cross-organizationally as specified by manager - Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment - Comply with all Company policies, practices, and procedures and all regulations and laws - Recommend viable improvements proactively - Ensure effective utilization of business tools and processes Manager Accountabilities - Build and lead a team of committed and capable employees - Plan for, appropriately assign, resource, and integrate the work of the team - Lead, expect, and implement continuous improvement - Own the output of the team - Ensure team members fulfill functional and general employee accountabilities - Exercise effective managerial leadership to include - Two-way managerial team working - Fair and just treatment of direct reports - Context setting - Planning - Task assignment - Ongoing performance management - Coaching - Selection and orientation - De-selection and dismissal Minimum Qualifications - Bachelor's degree in electrical, mechanical, industrial, computer engineering, or related field, or equivalent via education and/or work experience - 3 years' experience in production or quality management within the power electronics industry, including medium- and high-voltage products - Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts - Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills - Demonstrated continuous improvement in areas of responsibility - Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook - Availability to travel, domestically and internationally, approximately 10%, sometimes with limited notice Preferred Qualifications - Demonstrated experience managing quality control in a manufacturing environment, particularly with utility-scale PV inverters, UPS drives, MV drives, or similar products - Demonstrated ability to lead cross-functional teams - Demonstrated experience working in ISO 9001 environments with knowledge of quality management systems such as QT-9 - Working knowledge of advanced quality control methodologies, testing tools, and digital quality platforms - Demonstrated experience in supplier quality management, including development and maintenance of strategic supplier relationships - Proficiency in Oracle business systems Link to TMEIC Corporation Americas website: https://www.tmeic.com/. To be considered an applicant for any available positions, individuals must complete an online job application for each posting. A resume may be attached to the online application but is not considered a substitute for the information in the application. Applications will be considered only for the specific position for which the application is submitted. EEO/AA/M/F/Vet/Disability Employer | |