Senior Engineer

Are you a Senior Engineer looking to join one of the top companies in the Aerospace and Defense industry?

Are you looking to further your career and grow?

Do you have experience in Windows Software troubleshooting, imaging computers, and customer support?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work ON-SITE with our client in Littleton, CO. Interested?

Here's what you'd do:

• Our IT Technician will perform a variety of duties in support of end users for IT hardware and software.
• Support macOS devices and help set up Apple iPhones and iPads.
• Provide front-line, customer-facing IT Deskside Support in a fast-paced setting.
• Troubleshoot Windows11 operating system issues and perform hardware repairs on HP laptops (hard drive, RAM).
• Utilize ServiceCentral for ticket creation, tracking, and detailed resolution.
• Manage loaner laptop pool, ensuring timely returns and accurate inventory.
• Comfortable working with both Windows and macOS platforms and mobile device provisioning.

Here's what you'll get:

Pay: $26.00 / hr.

Hours: 9x80 hrs/Week. Monday-Thursday, with a track for every other Friday off.

Length: Contract (12m+ with opportunity of extension)

Sound like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies attract and retain top talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customise visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver comprehensive staffing solutions, including contingent staffing, direct placement, executive search, and workforce services, worldwide.

• High School Diploma or GED.
• Minimum 3 years of experience in hardware repair.
• Minimum 3 years of experience in the operation of systems such as Windows/ MAC, iPhone support.
• Minimum 3 years of experience in providing technical support in an in-person setting.
• Minimum 3 years of experience in Windows Software troubleshooting, imaging computers, and customer support.
• Minimum 3 years of experience in IT support.

• Demonstrated ability to resolve issues quickly while maintaining high customer satisfaction.
• Experience in maintaining accurate records in ServiceCentral.
• Demonstrated ability to resolve issues quickly while maintaining high customer satisfaction.
• Good communication skills and able to collaborate effectively.
• Microsoft Office suite proficiency (Excel, Word, Outlook, PowerPoint).
• Good service orientation.
• Heavy customer service skills, including being able to de-escalate a stressed client and be able to fix issues quickly.
• Able to collaborate with other desk-side support technicians.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
• Clean driving record as MVR will be run.
• Possible lifting may be required up to 50 lbs.
• A successful candidate must be able to obtain and maintain a Security Clearance.