Supervisor, Information Technology

At Benchmark, we are driven by our purpose: to innovate for a healthier, safer, and better-connected world to create a brighter future. When you join us, you become part of a team passionate about making a meaningful impact across various sectors, including commercial aerospace, defense, advanced computing, next-generation communications, complex industrials, medical, and semiconductor capital equipment. We prioritize career growth, fostering a culture that ensures you reach your full potential. At Benchmark, your work is purpose-driven, enabling you to create a positive impact on the world and make your career truly meaningful. You'll be part of a collaborative, diverse, and inclusive team that values your ideas and contributions.

Summary:

Plans, manages and coordinates information systems, software, hardware, telecommunications, and supplier related activities

Responsibilities:

* Provide on-site IT leadership and point of contact for supplier management / performance, escalations, project teams, corporate initiatives, etc.

* Work with business functions to understand requirements, pain points, and upcoming operational changes to translate business needs into clear input for Infrastructure and Operations (I&O) management, architects, and project teams

* Plan, coordinate, and monitor work assignments for internal and external resources for I&O support activities

* Monitor I&O service quality and adherence to service level agreements (SLAs) and key performance indicators (KPIs), escalating performance issues and driving resolution as needed; identify recurring issues or inefficiencies and propose improvements

* Analyze, recommend and plan for hardware, software, and services expenditures based on business need, technology quality and responsiveness

* Serve as an information technology resource and provide advice, guidance, and coordination as needed

* Communicate status updates, expectations, and service impacts to stakeholders in a clear and timely way

* Ensure system, program and procedure documentation, adherence to IT and Benchmark standards, and training of co-workers in the use of technology tools

* All employees are responsible for the Quality of their work to ensure BEI meets, or exceeds Customer Satisfaction.

Other information:

* 4 year technology degree preferred or equivalent combination of education and experience as approved by executive management; 5+ years of information technology experience

* Ability to provide leadership and mentorship to others

* Basic vendor management (negotiation, contracts, performance)

* Understanding of IT service management principles and SLA management

* Understanding of the total business operation to include material procurement, order entry, forecasting, manufacturing, invoicing, customer returns, inventory levels and on-time delivery

* Effective communication skills, written and verbal, with stakeholders and suppliers

* Ability to effectively mentor employees at all levels

* Understanding of and ability to use continuous improvement tools

* Ability to drive solutions to planning issues with direction from senior management

* Ability to support a 24/7 global business operation as required

* Effective analytical, planning and organizational skills

* Demonstrate discretion, confidentiality, independent judgment and professionalism when representing the company

* Demonstrate leadership, influence, and supplier management skills

* Ability to work with a team and the ability to operate on diverse project teams with direction

* Lead or participate in a continuous improvement activity complete with documentation, including a follow up review with the team in a presentation format

Education:

Geographical Location: Minnesota:Rochester

Physical Location: Rochester, MN

Shift: Shift 1

Work Schedule: M-F 0800-1700

Full Time

Compensation Range: $89,956.000 to $134,934.000 USD Many factors are considered in compensation decisions, including but not limited to skills, certifications, licensures, experience, training, incumbent data, and other business needs.

Benefits and Other Compensation: Benchmark provides a comprehensive benefits package, including a Bonus Plan, 401(k), Paid Time Off, and Health, Dental, and Vision Insurance, all based on scheduled hours. Benchmark complies with applicable state and local employee leave laws.

Application Deadline: This job posting will remain open until filled.

Additional Notices: Benchmark adheres to applicable state and local laws regarding employee leave benefits. This includes, but is not limited to, providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. Candidates applying for remote work based in Washington state, may obtain PTO eligibility for this position by emailing careers@bench.com.

Export Control: This job position may include access to controlled information or technology covered under applicable U.S. export control laws. As such, employment for this job position may be contingent on either verification that an applicant falls under the definition of a "U.S. Person" (which includes U.S. citizens, U.S. lawful permanent residents, and those granted U.S. asylum or refugee status) or on the Company timely obtaining any necessary export license required under federal laws. The Company evaluates such export license situations on a case-by-case basis and may decline to proceed with a job applicant in its sole discretion since export license applications can take many weeks to be processed.

In our innovative environment, you'll work with cutting-edge technology, leading the way in engineering design and delivering world-class manufacturing services for products that make a real difference in the lives of others. At Benchmark, your career is more than just a job. It's an opportunity to be part of something bigger, where your work matters and helps shape a brighter future for everyone. Together, we will achieve extraordinary things.

Benchmark is an equal opportunity employer. We are bringing together a diverse workforce with unique talents, life experiences, cultures, and perspectives to promote an innovative, collaborative, and creative place to work. If you need assistance or an accommodation due to a disability, please email us at careers@bench.com.