Recovery Support Navigator - 40 hours, Days

Exemption Status:

Hiring Range:

Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

II. Major Responsibilities:
1. Developing a set of goals and objectives in conjunction with the patient, based on needs identified by the patient and/or any care plans that exist for the patient.
2. Identifying whether the patient has a comprehensive care plan in place and a current provider responsible for implementing the care plan. This includes but is not limited to Community Partner (CP), primary therapist, Residential Rehabilitation Services (RRS) program counselor, primary care provider. If the patient consents, ensuring coordination and communication with that provider and tailoring activities to the needs in the care plan.
3. Connecting the patient with providers able to develop and implement a comprehensive care plan if the patient does not have any such relationship. Such entities could include a primary care provider, prescribing psychiatrist, therapist, residential program, addiction pharmacotherapy providers, or a CP, if eligible.
4. Supporting the patient in understanding the treatment options available to them, including 24- hour programs, outpatient options, and all FDA approved options for addiction pharmacotherapy.
5. Providing information about, and facilitating access to, community and recovery supports, including supports for families.
6. Assisting the patient in accessing treatment services including, but not limited to:
a. Facilitating warm hand-offs to programs by maintaining relationships with addiction providers within the patient's geographic area.
b. Navigating insurance issues with patients, including identify and explaining in-network and out-of-network providers and advocating with providers and plans on the patient's behalf.

All responsibilities are essential job functions.

III. Position Qualifications:
License/Certification/Education:

Required:
1. High school diploma or equivalent.
2. Maintain a valid driver's license that allows for the transport of passengers in a motor vehicle.
Preferred:
1. Bachelor's degree in social work, psychology, or a related field.
Experience/Skills:

Required:
1. Three or more years of active engagement in recovery practices, with the last 12 months substance-free.
2. One year of experience working with people in recovery from addiction.
3. Ability to communicate effectively and build positive relationships with patients, team members, and healthcare professionals.
4. Willingness and ability to work flexible hours, including evenings and weekends.
5. Commitment to continuous learning and professional development.
6. Proficient in both written and spoken English.
7. Adept in using Microsoft Word and Excel for documentation, record keeping, and efficient management of client information.
8. RSNs must possess sufficient knowledge and understanding about treatment and recovery from substance use disorders to fulfill the required activities in the Components of Service section. This includes, but is not limited to, an understanding of addiction services available for patients, and resources available in the geographic area where they will serve patients.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

The Organization reserves the right to modify position duties at any time.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.