Telecom Project Manager/Scrum Master

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the "12 Angry Seniors." Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen-not dilute-our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

The Job

The Telecom Program & Project Manager / Scrum Master is responsible for leading complex, enterprise level technology initiatives across the telecommunications ecosystem, including cloud platform enhancements, contact center technologies, CRM integrations, and infrastructure modernization. This role partners closely with engineering, network, infrastructure, security, and business stakeholders to ensure seamless delivery of high impact programs that improve operational efficiency, customer experience, and organizational scalability.
The ideal candidate brings a strong blend of technical acumen, Agile leadership, cross functional coordination, and hands on program execution. This role requires expertise in managing multi team initiatives, optimizing workflows using Jira/Confluence, and driving continuous improvement across Telecom and enterprise technology environments.

You Will

Program & Project Leadership

• Lead end to end delivery of Telecom and enterprise technology programs, including cloud migrations, contact center platform enhancements, CRM integrations, and AI powered communication tools.
• Manage program roadmaps, timelines, dependencies, and cross functional alignment across Infrastructure, Network, Cloud Engineering, Customer Communications, CRM, and Security teams.
• Oversee complex system transitions such as ERP migrations, telephony platform upgrades, and enterprise authentication initiatives.
• Establish and maintain program governance, reporting structures, and executive level communication.

Agile & Scrum Master Responsibilities

• Facilitate Agile ceremonies including sprint planning, standups, retrospectives, backlog refinement, and release planning.
• Coach teams on Agile best practices, Kanban flow optimization, and continuous improvement.
• Monitor sprint health, velocity, and delivery metrics to ensure predictable and high quality outcomes.
• Partner with Product Owners to refine backlogs, define acceptance criteria, and align deliverables with business objectives.

Telecom & Contact Center Technology Delivery

• Manage initiatives involving Genesys Cloud, IVR redesign, NLP solutions, AI driven agent assist tools, and real time communication platforms.
• Coordinate integrations with CRM systems, workforce management tools, and enterprise reporting platforms.
• Support deployment of new telecom infrastructure, including office buildouts, network upgrades, and unified communications systems.
• Collaborate with vendors and internal teams to ensure successful implementation of telecom enhancements and cloud based communication solutions.

Cross Functional Collaboration & Stakeholder Management

• Serve as a strategic liaison between engineering teams, business units, and executive leadership.
• Provide technical program support to C suite stakeholders, ensuring timely resolution of escalations and visibility into key initiatives.
• Develop and maintain comprehensive documentation in Confluence to support knowledge sharing and operational continuity.
• Partner with InfoSec, Compliance, and Architecture teams to ensure all solutions meet enterprise standards.

Operational Excellence & Continuous Improvement

• Implement process improvements across project management workflows, sprint execution, and cross team collaboration.
• Build and optimize Jira boards, dashboards, and reporting structures to enhance transparency and delivery efficiency.
• Drive adoption of best practices in change management, release management, and enterprise support operations.
• Support training and mentorship of team members to elevate organizational delivery maturity.

Your Qualifications

• 5+ years of experience in technical program management, project management, or Scrum Master roles within enterprise technology environments.
• 3+ years of strong background in telecom, contact center platforms, cloud communication systems, or unified communications.
• Hands on experience with SAFe Agile, Scrum, and Kanban methodologies.
• Proficiency with Jira, Confluence, ServiceNow, and other enterprise collaboration tools.
• Experience supporting or managing migrations involving ERP, CRM, cloud platforms, or enterprise authentication systems.
• Strong communication, stakeholder management, and cross functional leadership skills.
• Ability to translate complex technical concepts into clear, actionable plans for diverse audiences.
• Certifications such as SAFe Agile, Scrum, ITIL, or PMP are a plus.
• Genesys Cloud, IVR systems, NLP/AI communication tools, or telecom infrastructure.
• CRM platforms such as Salesforce, Dynamics, or similar.
• Enterprise authentication technologies (Okta, Active Directory, VPN, RSA, etc.).
• Experience supporting C suite or executive level technology operations.
• Background in modern desktop engineering, AV/Zoom Room technologies, or enterprise office buildouts.
  

What's in it for you?

• Base Pay Range: $92,400 to $133,671 annually

• An annual employee bonus program

• Robust Wellness Program

• Generous paid-time-off (PTO)

• 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days

• Excellent 401(k) Retirement Saving Plan with employer match

• Robust employee recognition program

• Tuition reimbursement

• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)