Field Service Supervisor - Rope Shovel

Komatsu invites applications for the position ofField Service Supervisor - Rope Shovels, a pivotal role within our Parts and Service Division that offers an opportunity to lead a dedicated field team operating in challenging mining environments. This position demands a proactive leader responsible for orchestrating field mechanics' activities, guaranteeing the safe, timely, and expert servicing of Komatsu's large-scale rope shovel equipment essential to mining operations.

Key aspects of this role include ensuring operational excellence through effective scheduling and resource management, maintaining stringent safety and regulatory compliance aligned with MSHA, OSHA, and DOT standards, and fostering robust customer relationships that support Komatsu's commitment to reliability and innovation.

Working closely with cross-functional teams such as planners and Account Managers, the Field Service Supervisor plays a critical role in optimizing maintenance workflows, enhancing service delivery, and contributing to the strategic growth of Komatsu's mining equipment services.

This role is well-suited for individuals who are passionate about leadership in a dynamic, field-service environment with a focus on safety, quality, and customer satisfaction

• Lead, mentor, and supervise a team of field mechanics to ensure high-performance standards, addressing scheduling needs including labor allocation and parts availability effectively while handling coaching, performance evaluations, and disciplinary processes with fairness and consistency.
• Build and maintain strong collaborative relationships with customers to proactively manage equipment availability, anticipate parts requirements, and swiftly address mechanical challenges, ensuring maximum uptime for mining operations.
• Partner strategically with planners and project teams to schedule maintenance and service projects, aligning work scopes and timelines to optimize resource utilization and meet operational deadlines.
• Collaborate with Account Managers in developing accurate quotes, comprehensive work scopes, and detailed project timelines that reflect customer requirements and resource capabilities.
• Manage the upkeep and readiness of service vehicles and field maintenance equipment, ensuring all assets are maintained to the highest standards of safety and operational efficiency.
• Conduct thorough post-job reviews to verify that all service activities meet or surpass Komatsu's stringent quality standards and that each work scope is fully completed.
• Oversee invoicing and billing processes, ensuring accuracy, transparency, and timely submission to support financial integrity and customer satisfaction.
• Rigorously enforce compliance with all applicable MSHA, OSHA, and DOT regulations alongside Komatsu's internal safety policies, promoting a culture of safety and accountability within the team and the broader operational environment.

• Educational background, including a two-year technical degree or equivalent practical experience in a relevant field such as mechanical, electrical, or industrial technology.
• Extensive hands-on experience with mechanical, electrical, hydraulic, or welding systems, with a minimum of five years in environments involving heavy equipment maintenance or repair.
• Demonstrated leadership capabilities supported by at least one year of supervisory experience, with a preference for candidates having three to five years of managing technical teams, ensuring operational consistency and workforce development.
• Comprehensive knowledge and understanding of regulatory frameworks, including MSHA, OSHA, and DOT requirements critical to safety and compliance in mining and heavy equipment industries.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and familiarity with maintenance management systems or comparable software platforms to facilitate reporting and coordination.
• Excellent interpersonal and communication skills, enabling effective collaboration with customers, team members, and management while delivering outstanding customer service.
• Strong problem-solving and decision-making skills, coupled with the ability to adapt to changing circumstances and prioritize tasks under pressure.

• This position requires physical capability to lift up to 50 lbs and endure work conditions in mining environments that may include exposure to inclement weather and demanding outdoor settings.
• The role entails approximately 25% travel to various mine sites to provide on-sitejob supervision, conduct equipment assessments, and hold customer consultations, necessitating flexibility and readiness to travel.
• Komatsu values an inclusive, safe, and respectful workplace and encourages applications from all qualified individuals, irrespective of background.