Summer Intern, Retention Marketing

Who We Are:
SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.
This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM's vision to life every day.

SiriusXM
SiriusXM is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products. SiriusXM's platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts. Pandora, a subsidiary of SiriusXM, is the largest ad-supported audio entertainment streaming service in the U.S. SiriusXM's subsidiaries Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics and monetization. The Company's advertising sales organization, which operates as SiriusXM Media, leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers. SiriusXM, through SiriusXM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In addition to its audio entertainment businesses, SiriusXM offers connected vehicle services to automakers.

How you'll make an impact:
The Retention Marketing Intern will assist in managing our "Saves" channels, connecting with customers at the point of cancellation to find the right plan or price that fits their needs. In this role, you will help evolve our retention strategy to keep customers happy and reduce churn. You will collaborate with cross-functional partners in Product, Customer Service, Legal, Insights, and Analytics to help execute data-driven campaigns, analyze performance metrics, and refine strategies that drive customer loyalty and business growth.

What you'll do:

• Data Analysis & Insights
• Monitor Performance: Assist in tracking churn metrics and KPIs to report on the health of the business to various stakeholders.
• Analyze Retention Data: Leverage customer data to spot opportunities for improvement, specifically looking at how different customer segments are performing.
• Root Cause Investigation: Collaborate with Analytics and Product to help investigate why customers are leaving and support the development of proactive tactics to address those reasons.
• Saves Strategy & Execution
• Support "Saves" Initiatives: Assist in the execution of data-driven strategies designed to retain business by matching customers with the right plan or price at the point of cancellation.
• Digital & AI Evolution: Partner with the team as we test new AI capabilities and expand into digital channels, helping ensure our offers provide a personalized and consistent experience across the board.
• Project Coordination: Help manage retention projects from the idea phase to production, ensuring timelines are met and cross-functional partners are aligned.
• Collaboration & Reporting
• Cross-Functional Liaison: Act as a helpful bridge between the Contact Center, Digital Experience, and Tech teams to facilitate the smooth rollout of new retention programs.
• Research & Trends: Stay curious about industry trends and emerging retention technologies, bringing fresh ideas and best practices back to the team for consideration.
• Performance Reporting: Assist in preparing regular reports for the team and leadership that highlight what's working, what isn't, and where we can improve our KPIs.

What you'll need:

• Internships are open to current students enrolled at a university (those graduating by May 2027 are preferred) and recent graduates who graduated within the 12-month period prior to the start of the internship as well as broadcasting schools with one-year programs that provide certificates of completion.
• Currently pursuing/have a degree in Marketing, Media Studies, Communication, or a related field.
• Tech Proficiency: Proficiency in Microsoft Office (specifically Excel and PowerPoint) and Google Workspace (Sheets, Slides).
• Data Curiosity: Enthusiasm for working with data, analyzing trends, and deriving meaningful insights from numbers.
• Customer Focus: A passion for the customer experience and a commitment to delivering value and satisfaction (understanding the "why" behind a cancellation).
• Analytical Mindset: Excellent critical thinking and problem-solving skills with an ability to connect data to business strategy.
• Communication: Strong verbal and written communication skills, with the ability to present ideas clearly to team members and stakeholders.
• Team-Oriented: Eagerness to learn, collaborate, and act as a helpful liaison in a dynamic cross-functional team environment.
• You must be 18 years of age or older.
• Must have legal right to work in the U.S.

At SiriusXM, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the base salary for this position to be $18/hr and will depend on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary short-term and long-term incentives. We encourage all interested candidates to apply.

Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.