Director of Patient Business Services

Take on a senior leadership role within a world-class
academic health system and help shape the future of hospital billing and
revenue operations. As the Director of Patient Business Services, you will lead
systemwide billing, collections, and accounts receivable functions that support
accurate reimbursement, regulatory compliance, and strong financial
performance. This role partners closely with executive leadership and
cross-functional teams to drive operational excellence, adopt technology and
automation, and strengthen revenue cycle integrity across UCLA Health.

In this role, you will:

• Lead
  and direct hospital billing, collections, payment posting, extended
  business office, and account resolution functions across the enterprise
• Develop
  and implement revenue cycle strategies, policies, performance standards,
  and staffing models to improve cash collections, reduce AR days, and lower
  cost to collect
• Drive
  large-scale initiatives focused on automation, technology adoption,
  workflow optimization, and process redesign
• Oversee
  daily operations to ensure timely, accurate, and compliant claim
  submission and reimbursement across all payer types
• Establish
  dashboards, analytics, and reporting to monitor performance trends and
  inform executive leadership
• Ensure
  compliance with federal and state regulations, including CMS, HIPAA, and
  payer-specific billing requirements
• Partner
  with compliance, audit, and revenue integrity teams to implement internal
  controls and corrective action plans
• Recruit,
  develop, and mentor managers, supervisors, analysts, and staff while
  fostering a culture of accountability, inclusion, and continuous
  improvement
• Collaborate
  with clinical, finance, IT, coding, managed care, and business office
  leaders to resolve operational issues and advance organizational revenue
  goals

Salary Range

$144,400 - $341,800 annually

We're looking for a strategic, experienced revenue cycle
leader with:

• Bachelor's
  degree in business, healthcare administration, or a related field, or an
  equivalent combination of education and experience
• Minimum
  of 10+ years of related revenue cycle, healthcare financial, or
  operational experience
• Minimum
  of 5+ years in a senior leadership role overseeing hospital billing and
  collections operations
• Minimum
  of 3+ years leading projects involving automation or technology
  implementation within a revenue cycle environment
• Deep
  knowledge of hospital billing operations, payer guidelines, reimbursement
  methodologies, and government payer requirements, including Medicare and
  Medicaid
• Strong
  expertise with electronic health record systems, preferably Epic,
  including billing and reporting modules
• Demonstrated
  ability to lead high-performing teams and manage change in complex
  healthcare environments
• Advanced
  project management, analytical, and communication skills with the ability
  to partner across clinical, financial, and operational teams

Preferred:

• Master's
  degree in health administration, public health, business, or a related
  discipline
• Professional
  certification such as AAHAM, HFMA, ACHE, Lean Six Sigma, PMP, or
  AAPC-related credentials