Golf Event Manager - Conference and Event Services

Job Overview

Facilitate comprehensive planning for corporate, social, HSB member, and internal clients to ensure exceptional customer satisfaction and optimized revenue, with a primary focus on Golf Events, Weddings, and other Special Events. Responsibilities include coordinating and communicating all logistics to relevant resort departments, providing on-site event management, and overseeing the full billing and post-event follow-up process.

Essential Job Functions

• Full Lifecycle Management: Lead the execution of booked Weddings, Golf Tournaments, and Special Events from the point of Sales turnover through to final billing.
• Creative Planning: Design menus, event setups, and service details that align with the client's unique taste, style, and brand.
• Interdepartmental Coordination: Act as the central liaison between management, culinary, service staff, golf professionals, accounting, and third-party vendors.
• Production & Decor: Partner with internal and external rental and production companies to fulfill all client decor and audiovisual requirements.
• Financial Integrity: Collect and process event deposits and payments; verify that all client billing information is precise and reconciled.
• High-Pressure Adaptability: Maintain professional composure in high-stress situations to execute last-minute changes; ensure concise communication across all departments.
• Responsiveness: Operate with a high sense of urgency, maintaining a 12-24 hour standard for all phone and email follow-ups.
• Trend Leadership: Attend industry events to stay current on food, beverage, and event trends, bringing fresh, innovative ideas back to the Resort.

Minimum Qualifications

• Education: Bachelor's or Associate degree in Hospitality preferred; or 2-5 years of equivalent professional experience.
• Experience: A minimum of 2 years in Hotel/Resort Management or the event industry.
• Technical Skills: Proficiency in Microsoft Office and Delphi (Salesforce).
• Specialized Knowledge: Strong knowledge of food, wine, and spirits; extensive understanding of golf tournament operations.

Total Rewards & Benefits

Health & Wellness

• Comprehensive Insurance: Medical, Dental, and Vision insurance plans.
• Mental Health: Access to support and an Employee Assistance Program (EAP).
• Life & Protection: Life Insurance, Supplemental Life, and Long-term/Short-term Disability.
• Supplemental Plans: Coverage for Critical Illness, Accidents, and Pet Insurance.

Financial Security

• Retirement: 401(k) plan with an employer match (up to 6%).
• Competitive Pay: Includes scheduled reviews and potential raises.
• Associate Relief Fund: Financial assistance for associates facing unexpected hardships.

Lifestyle & Resort Perks

• "Lake Life" Perks: Access to world-class resort amenities, including free golf privileges on signature courses (occupancy-based) and tennis benefits.
• Travel Benefits: Deeply discounted room rates at over 100 Crescent Hotels & Resorts properties nationwide.
• Dining & Retail: Generous discounts at on-site restaurants and retail outlets.
• Subsidized Living: Weekly meal subsidies and availability of subsidized associate housing with shuttle services.

Career Growth

• Professional Development: Access to the Manager in Training (MIT) Program to fast-track high-potential associates into executive leadership.
• Paid Time Off: Accrued vacation time and holiday pay.

Physical & Mental Requirements

• Mobility: Ability to walk extensively and ascend/descend stairs as a daily routine; ability to lift 15+ lbs.
• Language: Full professional proficiency in English; Spanish-speaking ability is preferred.
• Schedule: Standard 45-hour work week with the flexibility to work evenings, weekends, and holidays as required by the event calendar.