Transportation Supervisor

Transportation Supervisor | Horseshoe Bay Resort

The Lake Life is Calling.

Where genuine Texas hospitality meets refined luxury, Horseshoe Bay Resort is nestled on the shores of Lake LBJ in the heart of the Texas Hill Country. Spanning 17,000 acres near Austin, our resort is an outdoor lover's dream, featuring world-class golf, state parks, and pristine waterfronts. At Horseshoe Bay, we believe in working where you play. Whether you are looking for a seasonal escape or a long-term career path, we provide the tools, training, and inclusive culture to help you write your own success story.

Job Overview

The Transportation Supervisor acts as the operational heartbeat of our guest arrival experience. This hands-on leadership role oversees the dispatching and performance of the Bell, Valet, and Driver teams. You will ensure seamless logistics by managing reservations, optimizing staffing levels in real-time, and maintaining the high service standards of a premier luxury resort.

Essential Job Functions

• Operational Oversight: Coordinate and assign tasks to drivers and valet attendants to ensure peak efficiency and timely guest service.
• Arrival Experience: Supervise the hotel check-in flow, managing traffic patterns at the main entrance and parking facilities to maintain a premium first impression.
• Administrative Excellence: Manage billing procedures and guest data utilizing the SMS system; maintain accurate departmental logs and records.
• Leadership: Direct on-shift staff, providing real-time coaching and backing up the team by performing driving or valet duties as needed.
• Communication: Serve as the central dispatch for transportation reservations, maintaining a professional composure during high-volume periods or last-minute scheduling changes.
• Facility Standards: Ensure the valet office and resort entrance remain pristine and welcoming at all times.

Qualifications

• Requirements: Must be at least 21 years of age with a High School Diploma or equivalent.
• Compliance: Ability to pass a background check, drug screening, and Motor Vehicle Report (MVR) to meet insurance requirements. A clean driving record must be maintained.
• Experience: Proven background in hospitality or high-end customer service; previous supervisory experience is preferred.
• Technical Skills: Proficiency in MS Office Suite, email, and web-based dispatch/PMS software.
• Communication: Exceptional verbal and written communication skills with a professional telephonic presence.

Physical & Schedule Requirements

• Flexibility: Ability to work a varied schedule including nights, weekends, and holidays.
• Appearance: Maintain a neat, well-groomed appearance and adhere to the resort uniform policy, including slip-resistant, white athletic footwear.
• Agility: Ability to multitask in a fast-paced outdoor and indoor environment.

Comprehensive Benefits & Perks

We offer a competitive lifestyle package designed to support our associates both on and off the clock:

• Growth & Development: Access to our Manager in Training (MIT) program, scheduled performance reviews, and merit-based raises.
• Lifestyle Perks: Golf and resort amenity privileges*, retail and dining discounts, and travel discounts at over 100 Crescent Hotels & Resorts properties nationwide.
• Support Services: Subsidized associate housing, shuttle services, and weekly meal subsidies.
• Community: Associate Relief Fund and frequent team outings and social events.

Full-Time Associates are also eligible for:

• Health & Wellness: Medical, Dental, and Vision insurance plans.
• Security: 401k with employer match, Life Insurance, Short/Long-term Disability, and Critical Illness/Accident coverage.
• Time Off: Paid Vacations and Holidays.

*Privileges are based on occupancy and business levels.