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Senior Salesforce Business Analyst *** This position requires an active Secret clearance to be considered. A government contract requires that this position be restricted to U.S. citizens or legal permanent residents. You must provide documentation that you are a U.S. citizen or legal permanent resident to qualify. *** We're seeking a seasoned Senior Salesforce Business Analyst to join our team supporting federal and public sector initiatives. This role involves close collaboration with clients and internal delivery teams to elicit business requirements, document current and future-state processes, develop user stories and acceptance criteria, and ensure Salesforce solutions align with mission, policy, and operational needs. The Salesforce Business Analyst serves as a key liaison between stakeholders and technical teams throughout the delivery lifecycle. Compensation & Benefits: Estimated Starting Salary Range for Senior Salesforce Business Analyst: $120-150k Pay commensurate with experience. Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice. Senior Salesforce Business Analyst Responsibilities Include:
- Support end-to-end Salesforce delivery across core platform capabilities, including Service Cloud, Sales Cloud, and custom CRM solutions, with a focus on business analysis and requirements definition.
- Act as the primary liaison for business stakeholders, building strong relationships and serving as a trusted advisor throughout discovery and delivery phases.
- Lead and facilitate discovery sessions, stakeholder interviews, and workshops to elicit business, functional, and reporting requirements.
- Document current-state and future-state business processes, workflows, and use cases to support solution design.
- Translate business needs into well-defined user stories, acceptance criteria, and functional requirements aligned with Agile methodologies.
- Collaborate closely with Salesforce Administrators, Developers, and Architects to ensure requirements are clearly understood and solutions meet stakeholder expectations.
- Support backlog grooming, sprint planning, and ongoing prioritization in partnership with Product Owners and project leadership.
- Validate requirements and solution designs through walkthroughs, prototypes, and iterative stakeholder feedback.
- Coordinate and support User Acceptance Testing (UAT), including test scenario creation, execution support, defect triage, and final sign-off.
- Ensure solutions comply with federal governance, security, data, and regulatory standards.
- Contribute to change management efforts, including documentation, training materials, and stakeholder communications.
- Performs other job-related duties as assigned
Senior Salesforce Business Analyst Experience, Education, Skills, Abilities requested:
- Bachelor's degree required.
- 6-8 years of experience as a Salesforce Business Analyst, Functional Analyst, or CRM Consultant, with a minimum of 10 years of overall professional experience.
- Proven experience supporting Salesforce implementations in federal, public sector, or other highly regulated environments.
- Strong business analysis expertise, including requirements elicitation, process modeling, user story development, and acceptance criteria definition.
- Experience working within Agile or hybrid Agile delivery frameworks.
- Demonstrated ability to translate complex business needs into clear, actionable functional requirements without direct responsibility for configuration or development.
- Working knowledge of Salesforce platform capabilities sufficient to guide solution discussions and collaborate effectively with technical teams (hands-on configuration not required).
- Experience supporting large, multi-stakeholder programs with diverse user groups.
- Salesforce Certified Administrator or other relevant Salesforce certification preferred.
- Additional certifications preferred, including Business Analysis, Agile, or Salesforce Consultant-level credentials.
- Willingness to maintain and assign Salesforce certifications to Cherokee Federal and pursue additional certifications as required.
- Excellent written and verbal communication, facilitation, and documentation skills.
- Must pass pre-employment qualifications of Cherokee Federal
Company Information: HESFP, LLC is a part of Cherokee Federal - the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart. To learn more about HESFP, visit cherokee-federal.com. #CherokeeFederal #LI #LI-RG1 #LI-REMOTE Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply. Similar searchable job titles:
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Legal Disclaimer: All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law. Many of our job openings require access to government buildings or military installations.
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Cherokee Federal
401(k)
Feb 03, 2026