IT Support Intern

Founded in 1898 and headquartered in Chicago, IL, GATX Corporation (NYSE: GATX) is an industry leader with 125+ years of success-success that is powered by our people. At GATX, we hire the best and offer our employees a dynamic, energetic, collaborative environment to enable them to make an impact from day one. Enjoy the perks and benefits of a global company with the close-knit culture and community of a much smaller one. In the same way we strive to empower our customers to propel the world forward, we are dedicated to providing our people with the tools and resources they need to move forward in their careers.

At GATX, we hire the best and offer our employees a dynamic, energetic, collaborative environment to enable them to make an impact from day one. Enjoy the perks and benefits of a global company with the close-knit culture and community of a much smaller one. In the same way we strive to empower our customers to propel the world forward, we are dedicated to providing our people with the tools and resources they need to move forward in their careers.

The GATX summer intern program is a paid 13-week internship from May - August. The IT Support Intern will assist the Hearne IT Admin department in providing technical support, troubleshooting, and maintenance for hardware, software, and network systems. This role assists daily IT operations, handling system access in Active Directory, M365, and the ticketing platform. It provides first-level technical support via phone, email, and in person, resolving routine hardware/software issues and escalating complex cases. The employee works with senior IT staff, troubleshoots PCs and devices, installs and configures Windows and Office 365, maintains incident documentation, manages inventory, and supports IT projects to ensure efficient IT service delivery.

Assist with orientation tasks, including account setup and access to systems (Active Directory, M365, ticketing system). Shadow senior IT staff and participate in basic troubleshooting for hardware and software issues (PCs, printers, scanners, monitors). Support inventory and asset management, including loading/unloading inventory and maintaining physical records.
• Help install, configure, and troubleshoot operating systems (primarily Windows) and productivity applications (Office 365). Respond to and resolve IT-related incidents reported by users, escalating as needed. Document incident resolution steps and maintain clear records of IT processes and procedures. Provide first-level technical support via phone, email, or in-person, answering questions about IT policies and systems.
• Track and manage IT assets, ensuring compliance with asset management policies. Participate in IT projects, providing technical support and assisting with planning and implementation.

Education and/or Experience:

• Currently enrolled in a college or university program, preferably in Information Technology, Computer Science, or a related field.
• Basic understanding of computer hardware, operating systems, and networking concepts.
• Strong problem-solving skills and attention to detail.
• Ability to communicate effectively and work collaboratively in a team environment.
• Willingness to learn and take on new challenges.

Key Competencies:

• Customer Focus
• Analytical and Problem Resolution Skills
• Communication
• Results Oriented / Follow-up
• Building Trust

Other:

• This position is ideal for someone who is a quick learner and technically inclined, and can acquire new computer skills in order to provide high quality support.
• This position requires moderate physical effort involving standing, stooping, crawling, bending, lifting, etc. This position also entails frequent handling, moving and loading/unloading of computer hardware. May lift and move IT equipment weighing up to 50 lbs. Must follow GATX safety protocols at all times.