VP, Services Delivery

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Overview:
The Salesforce Professional Services business is growing at an unprecedented rate. In order to evolve and meet our customers' increased needs and expectations, we are creating new ways of working rooted in deep industry expertise and relevance. As VP, Services Delivery Lead, you will be leading the teams who deliver multi-cloud, complex, and innovative Salesforce implementations across an industry-aligned operating unit within the AMER region. This individual should have experience and passion for growing world-class high-performance teams and successfully delivering value-driven professional services to Salesforce customers.

At the high level, this includes developing a deep understanding not only of the cloud technology landscape, but also unique industry-specific challenges, regulations, and expectations. You will craft strategies that unearth opportunities to create and capture customer value and develop a consistent industry strategy to help scale our business. At the more tactical level, this role is designed to lead and manage an operating unit delivery portfolio in its entirety - managing the alignment of Services bookings to required skills/capacity-to-deliver within the OU. This role reports to the OU Leader and works cross-functionally across the Operating Unit to integrate GTM motions and drive end-to-end customer success.

Leadership Qualities:

• Strategic Thinker: Ability to translate details into bigger picture implications driving the business forward, challenging the status quo. Understands industry, market, and organizational dynamics with the intellectual horsepower to handle growing complexity and ambiguity. Aligns the right resources to the task at hand; foresees and plans around obstacles.

• Talent Management: Has a passion for building great teams - proven ability to develop others who have significantly contributed to company success with a history of making good hiring decisions and developing a strong bench of successors. Champions talent beyond own organization

• Innovate for Growth: Always thinking about how to make improvements; able to implement changes that map to business strategy. Stays abreast of cutting-edge technology trends.

• Focus on Customer Success: Builds and maintains relationships with customers; shapes solutions that have a significant positive impact on their business.

• Builds Trust and Credibility: Makes decisions based on the organization's values - actions are consistent with the company's core values. Ability to set clear vision - role models a growth mindset and shares mistakes widely for others to benefit and embraces a learning mentality.

• Lead & Adapt to Change: Thrives in a changing, dynamic environment - Relishes leading even when times are tough and models the attributes of a GREAT leader.

• Courageous Communicator: Must be able to take an unpopular stand if necessary for the betterment of our business. Must encourage a transparent and healthy debate while seeking the best alternative. This leader is looked to for direction in a crisis, faces adversity head-on, and is energized by tough challenges.

Responsibilities:

• Develop a delivery strategy for an operating unit, including talent model, practice/competency investments, delivery operating models, onboarding and enablement strategy, supply, and demand forecasting in alignment with the Salesforce Global Delivery Model

• Provide industry and account-focused thought leadership and vision for the next generation of AMER Professional Services, leveraging the unique opportunities of our lead position in the market and the Cloud model.

• Attract top talent, and coach and develop a strong team consistent with our culture.

• Develop an approach to generate unique insights about our customers' unique needs as well as industry trends & sales plays (user groups, advisory councils, etc.)

• Strong collaboration internally with stakeholders in CSG, Sales, Marketing, and Product Teams to operationalize the delivery of Services by segment.

• Proven ability to influence across organizations without direct hierarchical ownership of teams.

• Recognized spokesperson and trusted advisor with customers and analysts (listening, public speaking, writing, and negotiating).

• Systematize the process for developing new packages and programs. Build a new delivery model for packaged services.

• Enable and evangelize the portfolio internally and externally.

• Collaborate with our internal teams to operationalize the delivery of services for multiple sub-segments.

• Regional delivery hubs strategy, processes, alignment

• Delivery governance and delivery excellence, including risk management, scoping, estimating, and pricing processes in alignment with the Salesforce Global Delivery Model

• Talent strategy and programs, including onboarding, development, and readiness

• Competency development

• Delivery innovation, methods, and assets, including knowledge management

• Development of strong connection points between go-to-market and delivery.

Skills & Experience:

• 10+ years experience in a Services leadership position with proven revenue attainment and exceptional results building, managing success, revenue, and margin while growing an annual business portfolio of $150M+

• Proven track record of leading and developing organizations with 400+ direct reports across multiple functions

• 10+ years of work experience with deep industry expertise and knowledge of industry-specific challenges, regulations, and expectations in one or more of the following industries:

• 10+ years of experience leading, managing, coaching, and developing staff

• Proven success at leading transformational projects to deliver customer outcomes through technology

• Senior leader able to operate effectively with C-level executives

• Strong business acumen and analytical skills with the ability to think strategically as well as the ability to handle details

• Action-oriented and results-driven.

• Ability to travel up to 50% of the time for client meetings and engagements

• Strong organizational and management skills to manage multiple projects, responsibilities, and staff.

• Exceptional relationship-building skills demonstrated by an ability to grow and nurture relationships with internal stakeholders.

• Proven ability to influence cross-functional teams without formal authority.

• High energy and passion for the job.

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Preferred Skills & Experience:

• 10+ years of experience in a Professional Service role

• CRM, AI, software/hardware services experience

• Experience in web-based, Cloud Computing

• MBA and technical disciplines

• Project Management Professional certification

• Program Management certification

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.