International Customer Service Rep- Hanover Park, IL

International Customer Service Rep- Hanover Park, IL

At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, inspiring people to move, improve and enjoy life's essential resources for happier, healthier lives. From our residential and business water solutions to our sustainable innovations and applications, our 9,750 global employees serve customers in more than 150 countries, working to help improve lives and the environment around the world.

We have an opportunity for an International Customer Service Rep to join our Hanover Park, IL team. You will staff phones and handle all customer emails, orders, quotes, credits, and debits. Effectively arrange all export and logistic activities in order to meet or exceed customer service expectations while maintaining compliance regulations.

You will:

• Establish and maintain a positive relationship with customers, freight forwarders and co-workers.
• Be available to service customers by phone & email from the start to the end of shift.
• Timely and accurately, process all customer inquiries and order inquiries shipping outside the USA. Verifies product, price, manufacturing lead-time, inventory, shipping requirements, and regulatory information.
• Coordinate activities with the credit department, purchasing department, operation, and freight forwarders to ensure timely shipments of orders.
• Adhere to all U.S. Export Custom Regulations, Pentair's import/export compliance requirements; customers import requirements and departmental procedures and processes.
• Timely and accurately prepare all required shipping details and export compliance documents.
• Maintain complete, accurate and well-organized export compliance record keeping files.
• Adhere to EEI and AES requirements.
• Research and resolve customer concerns
• Generate and distribute order status reports to both internal and external customers
• Investigate and process debit/credit memos and returned goods authorizations as required.
• Promptly log customer complaints and areas of opportunities within software for corrective action of Managing Daily Improvement.
• Achieving performance metrics
• Obtain product knowledge

Key Qualifications:

• High School/GED
• Candidate must have 2+ years of experience within an international customer care role or freight forwarding export operations. Experience arranging shipments with a freight forwarder and creating export documentation. Demonstrate a good understanding of international general processes is a must.
• Exhibit knowledge of international air and ocean operations, procedures, requirements and compliance
• Ability to identify and analyze problems. Takes the initiative to gather necessary information and draw valid conclusions for problem resolution
• Must be detailed-oriented, well organized with strong time management skills
• Maintain composure by working within a fast-paced environment
• Demonstrate good oral and written communications skills with aptitude for understanding customer needs
• Completed phone etiquette training with experience in answering calls in a call center environment
• Good PC proficiency, and data analysis skills
• Customer focused, ensuring customer promises are delivered on and foster a climate of trust and cooperation between Pentair and our customers
• Interact well with other individuals from different functional areas and/or within cross-functional teams
• Preferred English and Spanish language
• Preferred manufacturing background Intermediate skills required in all Microsoft Office programs (Word, Excel, PowerPoint, Access, Salesforce). JDEdwards or SAP/S4 Hanna a plus
• Must be self-directed and able to work independently

Compensation:

For this full-time position working at this location, the anticipated hourly base pay range will be from $26.00 to $29.00 per hour DOE. At Pentair, it is not typical for an individual to be hired near the bottom or top of the pay range. Pentair considers various factors in determining actual compensation for this position at the expected location. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, work location, and other relevant business or organizational needs.

Shift Hours: Hybrid- 8:00 am to 5:00 p.m.

Benefits:

As a Pentair employee, you would enjoy a wide array of benefit options to help keep you and your family healthy and protected, health benefits, a generous 401(k), employee stock purchase program, disability benefits, life insurance, critical illness insurance, accident insurance, parental leave, caregiver leave, tuition reimbursement, plus paid time off and wellness programs to encourage a healthy work/life balance.

Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.