Golf Cart Attendant Lead

Just steps from the PGA of Americaheadquarters, Omni PGA Frisco Resort is at the heart of modern golf culture where players of all ages and skill levels can enjoy the game. Featuring our two 18-hole championship golf courses, Fields Ranch East - designed by Gil Hanse - and Fields Ranch West - designed by Beau Welling; The Swing, our lighted 10-hole, par-3 short course; and The Dance Floor, our 2-acre putting course and entertainment area - Omni PGA Frisco Resort and Monument PGA District are home to ample play options, unique simulations, coaching experiences and more.

Omni PGA Frisco Resort is seeking a Golf Cart Attendant Lead to join our team. Omni Frisco PGA Resort provides north Texas with 127,000 square feet of event space, 13 new food and beverage outlets, an extravagant spa and a full entertainment district. Featuring two championship 18-hole golf courses along with a third short course, we will provide incredible options for our guests and local community for dining, events, and entertainment.

The Golf Cart Attendant Lead is responsible for giving the highest level of service to our members and guests.

Greet every guest enthusiastically and professionally, creating a welcoming first impression that reflects the hospitality standards of Omni Hotels and the resort.
• Assign and delegate daily responsibilities to the Player Services Team (bag drop, bag room, practice range, cart staging) to position the team for operational success.
• Monitor and uphold daily service standards for the Player Services Team, providing guidance and accountability as needed.
• Take initiative and leadership in daily tasks to ensure guests have an exceptional and memorable golf experience.
• Maintain constant and professional communication with the Golf Professional Supervisor, reporting team needs, operational challenges, and opportunities to enhance the guest experience
• Serve as a communication liaison between the Golf Staff and the Player Services Team, ensuring information is accurately relayed and executed.
• Oversee all operations at the Bag Drop Podium, ensuring smooth guest flow, proper club handling, and consistent service delivery.
• Perform a variety of operational duties within the bag room, including meticulous club cleaning, proper tagging, and safely transferring guest clubs to designated locations throughout the facility.
• Clean, stage, and prepare golf carts to ensure they are fully stocked, presentable, and ready for guest use at all times.
• Assist in the coordination and execution of outside services for golf tournaments and special events, ensuring seamless logistics and guest flow.
• Actively participate in daily stand-up communication meetings to stay informed of course activity, tournament schedules, special guest requests, and operational priorities.
• Proactively and effectively address guest opportunities and service needs, resolving concerns promptly while always ensuring a positive guest experience.
• Maintain a consistent and professional personal appearance and workspace presentation in accordance with Omni Hotels' grooming and operational standards.
• Safeguard all resort and guest assets, with special attention to the security and proper handling of guest golf clubs, rental equipment, and facility property.
• Provide ongoing detailing, cleanliness, and maintenance of golf course equipment and facilities, including golf carts, workstations, practice range areas, and trash receptacles.
• Maintain organization and cleanliness within the cart barn, ensuring efficient workflow and equipment accessibility.
• Ensure Clubhouse front drive, entrance, and surrounding areas remain clean, orderly, and guest-ready throughout the day.
• Represent the Resort in a professional, courteous, and service-oriented manner in all interactions with guests and team members.
• Complete and maintain the daily updates sheet, accurately documenting daily activities, issues, and operational notes.
• Manage and oversee the weekly tip distribution process for the Player Services Team with accuracy, fairness, a, fairness, and discretion.

• Familiar with playing golf and a working knowledge of the game.
• Must be able to work in all weather conditions.
• Must be available to work days, evenings, weekends, and holidays.
• Must be able to lift 60 pounds and stand for long periods of time.
• Must be able to safely operate golf carts.
• Must be able to work independently and as part of a team.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.