Mortgage Loan Officer Support - Member Direct

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

PAY RANGE

BENEFITS - because people helping peoplestarts with supporting you

• 401(k) Company Match (up to 3%)

• 4% annual contribution to your 401(k) by BECU

• Medical, Dental and Vision (family contributions as well)

• PTO Program + Exchange Program

• Tuition Reimbursement Program

• BECU Cares volunteer time off + donation match

IMPACT YOU'LL MAKE:

As a Mortgage Loan Officer Support, you'll play a key role in helping BECU members confidently navigate one of life's biggest financial decisions-homeownership. By supporting Member Direct Loan Officers, you ensure mortgage applications move forward smoothly, accurately, and with care. Your expertise helps members feel informed, supported, and empowered throughout their mortgage journey, while your partnership with internal teams strengthens efficiency, trust, and growth across BECU's mortgage business. Every interaction you handle helps elevate the member experience and fuels BECU's continued success.

To join our dynamic team in this role, we require candidates to be residents of WA, OR, ID, AZ, TX, NC, SC, GA, or VA. If you're located in Washington state and within a reasonable driving distance to our Tukwila Headquarters (TFC), we encourage you come into the office on Tuesdays & Wednesdays each week.For those candidates that live outside the commutable distance to TFC and in any of our approved remote work locations, this role will be primarily remote. Remote or onsite, we are committed to ensuring you are fully engaged and included in our collaborative environment.

WHAT YOU'LL DO:

• Mortgage Systems & Product Expertise: Build and apply a strong working knowledge of mortgage loan systems, underwriting, processing, tracking tools, and BECU's mortgage lending website to support seamless origination.

• Loan File Accuracy & Completion: Re-key mortgage loans as needed, review applications and documentation for completeness, and ensure high-quality files by updating records, collaborating with Loan Officers, and connecting with members or partners to gather missing information.

• Pipeline & Conditions Support: Review Notices of Incomplete Application (NOIA) and approval conditions, assisting in securing required documentation to keep loans moving efficiently through the pipeline.

• Inbox & Documentation Management: Monitor Loan Officer inboxes for incoming documentation and correspondence, following up with members on outstanding application deposits and required items.

• Rate Lock & Product Support: Lock loans in accordance with BECU policies when Loan Officers are unavailable, while maintaining in-depth knowledge of mortgage products, forms, and documentation requirements.

• End-to-End Loan Support: Serve as a backup point of contact for all parties involved in the loan-from application through closing-ensuring continuity and clarity throughout the process.

• Member Experience Excellence: Respond to member questions and requests promptly, helping set clear expectations and providing guidance at every stage of the mortgage journey.

• Cross-Team Collaboration: Partner with Mortgage Fulfillment, Support, and Loan Servicing teams to resolve issues during application, processing, and post-closing when Loan Officers are unavailable.

• Document & Condition Follow-Up: Proactively track and follow up on outstanding documents and loan conditions to support timely closings.

• Regulatory Knowledge & Compliance: Maintain current knowledge of federal and state regulations governing credit union lending, with a focus on first mortgage loans and additional awareness of home equity lending.

• Team Support & Flexibility: Take on additional responsibilities as assigned, contributing to shared goals and operational excellence.

This isn't just about ticking off tasks on a list. It's about making a significant, positive change in BECU's journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU'LL GAIN:

• Purpose-Driven Impact: Support members through meaningful financial milestones while working for a mission-focused credit union.

• Skill Expansion: Deepen your expertise across mortgage origination, underwriting, compliance, and member engagement.

• Collaborative Culture: Work closely with Loan Officers and cross-functional mortgage teams that value partnership and shared success.

• Career Momentum: Gain exposure and experience that can open pathways within BECU's mortgage and financial services teams.

• Stability with Growth: Be part of a trusted institution that invests in your development while serving communities.

QUALIFICATIONS:

Minimum Qualifications:

• High school diploma or equivalent.

• 3 years of lending sales, processing or underwriting experience, including experience with conventional mortgage products.

• 3 years of sales experience.

• Comply with SAFE Act legislation, which requires annual registration as a Mortgage Loan Originator (MLO).

Desired Qualifications:

• Bachelor's degree.

• Experience with FHA, VA and jumbo mortgage products.

• Previous customer service experience.

• Proficient verbal and written skills communication skills.

• Proficient math skills, with a high degree of accuracy.

• Ability to evaluate loan applications and support documentation.

• Ability to perform income analysis, including the ability to analyze complex tax returns, including corporate, partnerships, and sub-s corporations.

• Demonstrated knowledge of conventional and/or government lending guidelines.

• Demonstrated knowledge of mortgage processing, underwriting and closing procedures.

• Demonstrated knowledge of regulatory compliance.

JOIN THE JOURNEY:

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don't just fill a role, but fuel the growth and success of BECU? This is more than a job - it's a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let's achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourney

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.