Innovation & Collaboration SharePoint and Search Service Manager

Are you passionate about delivering reliable, high-value collaboration and search platforms that help customers find information, work efficiently, and achieve their mission?

Do you enjoy leading technical teams, improving services, and taking ownership of complex enterprise systems throughout their lifecycle - from planning and design through production operations and continuous improvement?

If so, we're looking for someone like you to join our team at APL.

We are ranked as one of Computerworld's Top Places to Work in IT 8 years running, and we are seeking an Innovation & Collaboration Service Manager who will serve as a technical and operational owner for enterprise collaboration and search services including SharePoint and Enterprise Search.

In this role, you will focus on customer service excellence, platform reliability, and continuous improvement while partnering closely with technical teams and stakeholders across the organization. Success requires strong technical judgment, operational ownership, and the ability to quickly learn and lead complex platforms in a dynamic enterprise environment.

As an Innovation & Collaboration Service Manager you will...

• Design and execute enterprise search architecture and strategy across SharePoint, legacy systems, and modern platforms

• Translate platform strategy and architecture into clear technical direction and implementation guidance across full SDLC

• Own day-to-day operations for SharePoint and enterprise search services, including service roadmap planning, operational excellence, and continuous improvement

• Lead and prioritize work for IT staff supporting SharePoint and search platforms, balancing operational needs with strategic initiatives

• Serve as the primary escalation point for service-area issues, including Tier 3 support and production-impacting incidents

• Plan and lead version upgrades, migrations, architectural changes, and scheduled service interruptions

• Monitor and act on platform health, usage, performance, relevance, and reliability metrics

• Establish and evolve governance for SharePoint and search platforms, including permissions, retention, and compliance configurations

• Manage vendor relationships and partner with procurement to evaluate vendors, manage licensing, and navigate evolving vendor product models and cost structures

• Engage stakeholders to understand needs, communicate tradeoffs, and guide solutions that balance usability, reliability, and long-term sustainability

You meet our minimum qualifications for the job if you...

• Possess a Bachelor's degree in a technical field (information systems, engineering, computer science, or related) or equivalent professional experience.

• Have 8+ years of experience in a technical IT role, including service management or project leadership.

• Have 5+ years of project or people leadership experience.

• Have a strong IT background with experience across the full SDLC, including planning, requirements definition, design, testing, deployment, and ongoing support of production enterprise platforms in complex environments.

• Experience with either SharePoint or enterprise search platforms.

• Demonstrate strong analytical, multitasking, and communication skills.

• Exhibit excellent customer service, follow-through, and stakeholder engagement skills.

• Have demonstrated success with conflict resolution and people leadership.

• Are able to obtain a Secret level security clearance. If selected, you will be subject to a government security clearance investigation and must meet the requirements for access to classified information. Eligibility requirements include U.S. citizenship.

You'll go above and beyond our minimum requirements if you...

• Hold a Master's degree in a technical field.

• Have additional experience in service management, operational support, or project management.

• Have experience leading or working within Agile/SCRUM delivery models.

• Have led major upgrades or new implementations of enterprise applications.

• Have experience with vendor procurement and managing contractors.

• Have experience with Microsoft Power Platform (Power Automate, Power Apps, Power BI).

• Have familiarity with Microsoft Search, hybrid search architectures, or non-Microsoft search platforms and stay up to date on the latest advancements in search technologies.

• Possess a strong understanding of SharePoint and enterprise search best practices, including indexing, relevance, metadata, and governance.

• Have exposure to ServiceNow, Azure DevOps, or Webtrends.

• Have experience including web-based development, relational databases, and query technologies (e.g., SQL).

• Have experience working in complex, regulated, or research-driven enterprise environments.

• Hold an active Secret clearance.

Why Work at APL?

The Johns Hopkins University Applied Physics Laboratory (APL) brings world-class expertise to our nation's most critical defense, security, space and science challenges. While we are dedicated to solving complex challenges and pioneering new technologies, what makes us truly outstanding is our culture. We offer a vibrant, welcoming atmosphere where you can bring your authentic self to work, continue to grow, and build strong connections with inspiring teammates.

At APL, we celebrate our differences of perspectives and encourage creativity and bold, new ideas. Our employees enjoy generous benefits, including a robust education assistance program, unparalleled retirement contributions, and a healthy work/life balance. APL's campus is located in the Baltimore-Washington metro area. Learn more about our career opportunities athttp://www.jhuapl.edu/careers.

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, physical or mental disability, genetic information, veteran status, occupation, marital or familial status, political opinion, personal appearance, or any other characteristic protected by applicable law.APL is committed to providing reasonable accommodation to individuals of all abilities, including those with disabilities. If you require a reasonable accommodation to participate in any part of the hiring process, please contactAccommodations@jhuapl.edu.

The referenced pay range is based on JHU APL's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level with consideration for internal parity. For salaried employees scheduled to work less than 40 hours per week, annual salary will be prorated based on the number of hours worked. APL may offer bonuses or other forms of compensation per internal policy and/or contractual designation. Additional compensation may be provided in the form of a sign-on bonus, relocation benefits, locality allowance or discretionary payments for exceptional performance. APL provides eligible staff with a comprehensive benefits package including retirement plans, paid time off, medical, dental, vision, life insurance, short-term disability, long-term disability, flexible spending accounts, education assistance, and training and development. Applications are accepted on a rolling basis.