Member Support & Transaction Specialist

Who we are

Our mission at FHLBank Chicago: To partner with our members in Illinois and Wisconsin to provide them competitively priced funding, a reasonable return on their investment, and support for their community investment activities.

Simply said, we're a bank for banks and other financial institutions, focused on being a strategic partner for our members and working together to reinvest in our communities, from urban centers to rural areas. Created by Congress in 1932, FHLBank Chicago is one of 11 Federal Home Loan Banks, government sponsored in support of mortgage lending and community investment.

What it's like to work here

At FHLBank Chicago, we bring people together. We are committed to a high performing, engaged workforce, and to supporting the communities we serve across Illinois and Wisconsin. Our Buddy Program pairs new hires with tenured employees to guide their onboarding. Our professional development and training opportunities through upskilling, mentorship programs, and tuition reimbursement allow employees to grow their career with us. Our collaborative, in-office operating model brings teams together to foster innovation, connection, and shared success. To support balance and flexibility, employees are provided an allocation of remote days to use as needed throughout the year.

What you'll do:

Supports and liaises with Members, counterparties, business partners, Participating Financial Institutions (PFI), and internal constituents, with transaction execution, validation, balancing, and reporting for Advances, Letters of Credit, Term Deposits, Capital Stock, Wires, ACH, investments, pledging and releasing of collateral, other bank assets, liabilities, and derivatives.

How you'll make an impact:

• Contribute to a high-performing team dedicated to cultivating a positive image of the Bank through excellent customer service to our members.

• Efficiently and accurately, manage day-to-day banking operations while adhering to Bank policies, procedures and regulatory requirements.

• Collaborate across teams to problem solve and discover solutions that meet Bank needs and enhance member experience.

What you can expect:

• Responsibilities would include performing daily processing of Wires, ACH, Book transfers, adherence to applicable rules and guidelines (e.g., NACHA, OFAC, Fedwire Operating Circulars, internal policies), member documentation, and member support.

• Assist with payment exceptions, returns, and confirmations.

• Assist Members in the execution of required documentation, transaction processing, account set up and maintenance, ACH processing, and funds transfer.

• Manage the resolution of account issues ranging from basic to complex with a high level of service. This may involve working jointly with other departments and/or communicating across groups.

• Support the accurate and timely resolution of Member and internal constituents questions and concerns. Offer assistance that is in compliance with bank policies, procedures, and business processes.

• Measure, monitor, and report all inbound and outbound departmental reports and metrics.

• Manage the flow of documentation and related communication in and out of the Bank.

• Assist in departmental and group cross-training to enhance staff skill building in other areas of the department and group.

• Systematic gathering, recording, assigning meaning, and suggesting conclusions from a quantitative and qualitative, risk, return, perspective with the goal of supporting decision making, enhancing products, product design, metric reporting, and support of training.

What you'll bring:

• Bachelor's degree, preferably in Accounting, Finance, or Information Systems, or 1-3 years of equivalent experience.

• 0 - 3 years of experience in payments operations, treasury operations, banking operations, or financial services.

• Intermediate Microsoft Office skills, including Outlook, Excel, Word, and Access.

• Databricks, Salesforce, Summit experience a plus.

• Basic knowledge of Wires (Fedwire) (SWIFT), ACH (NACHA), or internal transfer processes, including exceptions and returns.

• Understanding of ISO 20022 formatting is helpful but not required.

• High degree of professionalism, customer service skills, attention to detail with respect to documentation, following policies, procedures, rules, regulations, and applicable laws.

• Outstanding communication (verbal, written and listening) skills.

• Critical thinking to define problems, collect data, establish facts, and draw valid conclusions.

• Strong initiative and ability to take an active role to drive results and integrating feedback to/from operational leadership

• The analytical capability to evaluate internal and external forces to understand the best methods for successfully accomplishing a variety tasks.

The Perks

At FHLBank Chicago, we believe in rewarding our high performing workforce. We offer a highly competitive compensation and bonus package, and access to a comprehensive benefits program designed to meet the needs of our employees. Our retirement program includes a 401(k) and pension plan. Our wellbeing program supports employees at work and in their personal lives: Our PTO plan provides five weeks of vacation for new employees and 11 paid holidays per year; our Lifestyle Spending Account provides an annual stipend for employees to support wellbeing activities; and our central downtown location at the Old Post Office provides easy access to public transportation and breathtaking views from our award-winning rooftop. Visit FHLBCbenefits.com for additional details about our benefits. Step into a brighter future with us

Salary Range:

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors. In addition to the base salary, we offer a comprehensive benefits package which can be found here: https://hrportal.ehr.com/fhlbc