Instructional Media Assistant (Center for Teaching & Learning Design)

The Instructional Media Assistant will provide support to faculty in the areas of curriculum delivery and course support which includes syllabi construction, coordination of course materials, textbook orders, course evaluations, and technological troubleshooting. The

Instructional Media Assistant will participate in the analysis, design, development, and implementation of routine online courses, web-based training, and face-to-face training curricula.

Specific Duties & Responsibilities

Course/Program Support

• Provide instructional design support and coordinate a range of online instructional tools and materials to enhance online course delivery.
• Provide recommendations to faculty and subject matter experts to update existing courses. Perform routine revisions of existing course content.
• Create and maintain faculty, student, and course information records in various locations/systems i.e. secured network drives, Teams, SharePoint, Learning Management System (LMS).
• Update course websites in the LMS by creating assignments, checking APA citations, building exams, building groups, adding rubrics, setting up the Grade Center, and performing other maintenance as necessary.
• Complete general QA of courses throughout the term to ensure that materials and course content align, and that all information is up to date.
• Correspond and coordinate with faculty on term start preparations, to set up course for the upcoming term and occasionally determine how to effectively use the LMS tools and other communication software.
• Assist Design & Technology teams with compliance with established accessibility (ADA/508/UDL) standards as well as university/division standards.
• Assist in preparing course materials throughout term prior to posting in classroom i.e. Ensure appropriate template usage and formatting for syllabi, rubrics, documents & PDFs, and all PowerPoint presentations.
• Maintain a collaborative relationship with faculty, Instructional Designer and Technology team members, and Program Administrators to ensure quality and consistency throughout our courses and programs.

Technical Support

• Provide guidance and training to faculty, TAs, clinical instructors, and guest lecturers as needed on all technologies used in online courses.
• Troubleshoot technical issues that are escalated from the Level 1/Level 2 Help Desks Assist with effective implementation of instructional technology tools within learning management systems.
• Consult with faculty on the use of instructional technologies for activities such as evaluation, presentation, audience response, live meetings, streaming video, etc.
• Assist multimedia specialists with the preparation and production of recorded audio/video lectures.
• Support/troubleshoot various educational and communication technology i.e. Turnitin, Zoom, Office 365 products, VoiceThread, Qualtrics, PowerPoint, Excel, Word, Adobe Connect, Poll Everywhere, RPNow, Respondus, Examsoft, Adobe PDF, Shadow Health, Late Nite Labs, etc.
• Participate in technology implementation projects, providing project coordination when needed.
• Triage and respond to faculty and student questions, concerns, and inquiries. Troubleshoot when able and escalate calls, emails, & JIRA tickets to appropriate staff for matters requiring specialized or a higher level of expertise/authority.
• Collaborate with faculty and IDs to select the most appropriate technologies based on the content of the course.
• Perform thorough in-depth quality assurance testing as needed.

Administrative Support

• Provide administrative assistance in the areas of course material production, Internet research, textbook selections and orders, course assignments, LMS sites and evaluations.
• Assist instructional design & technology staff by researching industry trends and best practices and brainstorming ideas to solve design challenges.
• Collect, prepare, analyze, and evaluate data collected from faculty and students in order to make recommendations on the impacts of design changes and technological innovations in programs and courses.
• Serve on staff academic committees, task forces, and other working groups as assigned, as a representative for the CSS working group.
• Prepare course reports as needed and assigned.
• Other duties as assigned.

In addition to the duties described above

• Visual Course Design: Create and implement custom graphics, icons, and layout elements for Canvas (LMS) courses to improve the student user experience.
• Presentation Design: Revamp existing faculty PowerPoint presentations into modern, visually engaging, and accessible instructional assets.
• Multimedia Production: Assist in the production of short-form educational videos, including basic editing, adding motion graphics/overlays, and creating thumbnail images.
• Brand Alignment: Ensure all course materials adhere to organizational branding guidelines (color palettes, typography, and logo usage).
• Digital Asset Management: Organize and maintain a library of reusable design assets (templates, stock photos, and icons) for the ID team.
• Accessibility Compliance: Ensure all visual assets meet WCAG accessibility standards (e.g., proper color contrast and alt-text readiness).

• Bachelor's Degree.
• One year of related experience.
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

• Familiarity with Blackboard and/or other Learning Management Systems.
• Ability to navigate and understand new technologies and strong grasp of educational technologies (VoiceThread, Turnitin, Poll Everywhere, Respondus, AEFIS, publisher, etc.)
• Basic HTML experience and the ability to edit code to remove errors/excessive tags
• Proficiency in Adobe Creative Cloud (specifically Photoshop and Illustrator) or Canva Pro.
• Expert-level skills in PowerPoint (using master slides, layouts, and animations).
• Strong understanding of typography, color theory, and layout design.
• Ability to take a rough concept from an Instructional Designer and turn it into a professional graphic.
• Experience with basic video editing (Premiere Pro, Camtasia, or Descript).
• Experience working within Canvas or another Learning Management System.

• Basic understanding of how people learn and how visuals can aid retention.

• Experience with website design (e.g., layout aesthetics, intuitive navigation, and graphically appealing design).

Technical Skills & Expected Level of Proficiency

• Adult Learning Principles - Developing
• Educational Technologies - Developing
• Learning Management Systems - Developing
• Oral and Written Communications - Intermediate

The core technical skills listed are most essential; additional technical skills may be required based on specific division or department needs.

Classified Title: Course Support Specialist
Job Posting Title (Working Title):Instructional Media Assistant (Center for Teaching & Learning Design)
Role/Level/Range: ACRO37.5/03/CF
Starting Salary Range: $22,75 - $40.50 HRLY (Commensurate w/exp.)
Employee group: Casual / On Call
Schedule: M-F, 20 hrs wkly
FLSA Status:Non-Exempt
Location: Remote
Department name: Center for Teaching and Learning Design
Personnel area: Whiting School of Engineering