The Guest Services Specialist serves as the primary point of contact for board members, clinical and administrative staff, Ronald McDonald Family Room guests, and community visitors at the Ladish Co. Foundation Center.
As the first person patient families and community members encounter, the Specialist sets the tone for their experience, contributing to their overall impression of the center. This role is critical in establishing a positive foundation for future engagement, including potential donor relationships.
The Guest Services Specialist's appearance, demeanor, and knowledge reflect Rogers' professionalism and service quality. Their effective performance minimizes the need for other departments to address visitor inquiries, ensuring a seamless and welcoming experience.
Visitor Engagement & Event Coordination:
- Schedule events to align with the center's purpose, including clinical programs, support groups, research conferences, and chapel services.
- Welcome and assist all visitors, gathering their names and visit reasons while setting a positive, professional tone.
- Serve as a concierge, offering tours, directions, and facilitating services such as catering for programs and guests.
- Coordinate and support independent support groups (e.g., AA) utilizing the center.
Collaboration & Communication:
- Act as a liaison for entities within the center, including the Ronald McDonald Family Room, Rogers Research Center, Foundation, and Spiritual Care.
- Facilitate communication between departments, staff, and visitors in the absence of an overhead paging system.
Administrative Support:
- Manage mail, packages, and courier deliveries, ensuring proper distribution.
- Perform reception desk services, including handling valuables, logging parcels, managing keys, and verifying guest eligibility.
- Train and oversee weekend and backup receptionists.
- Assist with event planning and volunteer recruitment, training, and management.
Customer Service & Professionalism:
- Deliver exceptional customer service by creating a welcoming atmosphere for all visitors.
- Address concerns calmly and focus on effective resolution.
- Maintain a professional appearance and demeanor, adhering to the hospital's dress code policy.
Compliance & Emergency Preparedness:
- Demonstrate knowledge of Joint Commission and regulatory compliance.
- Support emergency procedures, including code situations and paging.
- Participate in hospital committees, quality improvement initiatives, and team projects.
Additional Responsibilities:
- Fulfill HR and Infection Control requirements.
- Contribute to the foundation's goals and assist with tasks as assigned.
- Maintain punctuality, preparedness, and strong organizational skills.
Schedule:
- Monday-Friday, 9:00 AM - 5:00 PM.
- Occasional weekends required; no holidays.
Additional Job Description: Education/Training Requirements:
- Associates degree preferred, preferably in hospitality, event management, or business administration.
- One (1) year of customer service, receptionist, or administrative experience, or equivalent, is required.
- One (1) year of project planning or event planning preferred.
With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:
- Health, dental, and vision insurance coverage for you and your family
- 401(k) retirement plan
- Employee share program
- Life/disability insurance
- Flex spending accounts
- Tuition reimbursement
- Health and wellness program
- Employee assistance program (EAP)
Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)
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Rogers Behavioral Health
vision insurance, tuition reimbursement, 401(k), retirement plan
Feb 20, 2026