New

Inside Sales & Customer Success Specialist

Aleron
United States, Texas, Richmond
Mar 20, 2026
Description Acara Solutions is seeking an Inside Sales & Customer Success Specialist to join our client on a Full Time Direct Hire opportunity available in Richmond TX $20.00/hr. payrate Monday - Friday 8am-5pm Overview: We are seeking a motivated, relationship-driven professional to join our team in a hybrid role that blends inside sales with advanced customer service. This position is ideal for someone who thrives on building long-term client relationships, identifying new sales opportunities, and ensuring customer satisfaction through proactive support and problem-solving. Key Responsibilities: Manage inside sales activities, including qualifying leads, preparing quotes, and helping to close sales opportunities. Serve as the primary point of contact for key accounts, ensuring prompt resolution of customer inquiries, escalations, and complex service needs. Develop strong, consultative relationships with customers to understand their business needs and provide tailored solutions. Collaborate with the operations, logistics, and technical teams to ensure seamless order fulfillment and post-sale support. Conduct account reviews to identify upselling, cross-selling, and retention opportunities. Maintain accurate records of sales activities, customer interactions, and account details in the CRM system. Track and report on sales pipeline, account health, and customer satisfaction metrics. Support the development of proposals, contracts, and customer presentations. Act as a liaison between customers and internal departments to advocate for client needs and ensure service excellence. Job Requirements Required Skills / Qualifications: High School Diploma 3 years minimum experience in inside sales, account management/customer success. Preferred Skills / Qualifications: Strong interpersonal and communication skills, with the ability to build trust and rapport. Proven track record of achieving or exceeding sales and service goals. Skilled in conflict resolution, problem-solving, and handling escalated customer issues. Proficiency with CRM platforms (Salesforce, HubSpot, or similar) and Microsoft Office Suite. After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit. The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you. Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. Apply