New

Sr. Manager, Mortgage Processing & Closing

First National Bank of Omaha
vision insurance, tuition assistance, 401(k)
United States, Nebraska, Omaha
Mar 20, 2026
At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success. Summary of the Job: The Sr. Manager, Loan Operations is responsible for the day-to-day leadership and oversight of the Mortgage Disclosure Desk, Processing & Closing teams. Manager will be interacting and partnering with Mortgage Lending leadership, Mortgage Loan Originators, Sales Managers, and peers across the segment to identify and collaborate on strategies that deliver accurate, timely, and compliant mortgage loan operational support. The Mortgage Operations Manager must ensure uniform compliant practices and outputs are upheld by mortgage operations teams to mitigate compliance risk, meet regulatory timelines, and provide consistent service quality for our customers and lending partners. They will have a comprehensive understanding of mortgage banking regulations (TRID, RESPA, TILA, HMDA, ECOA), mortgage loan operations, disclosure preparation, closing coordination, post-closing review processes, First National Bank mortgage products and procedures, and are able to coordinate, lead and develop their teams. They effectively manage teams through change with a mindset of continuous improvement. About This Role: Duties may include: Core Management Develop a clear vision, strategy, and plan of action for the teams based upon current and future short and long-term goals. Have a solid understanding of the business, influence others to create commitment and action, and make informed decisions. Work with the VP of Lending Operations to provide recommendations to the Department's strategic plan to enhance Business Unit/Divisional and overall Bank performance and profitability, ensuring mortgage operational quality and efficiency support the Intended Customer Experience. Engage and build relationships with peer managers, Mortgage Loan Originators, Sales Managers, and leadership across the individual segment to align to consistent disclosure standards, processing workflows, closing processes, and quality outputs. Provide recommendations for process efficiencies, employee productivity, reducing costs, improving disclosure and processing turnaround times, and increasing customer experience through streamlined mortgage operations. Ensures consistent delivery on disclosure accuracy, processing quality, and closing coordination. Assists in problem resolution related to disclosure exceptions, processing delays, closing issues, and post-closing deficiencies as needed. Monitor key performance indicators (KPI) including disclosure turnaround time (TRID compliance), processing accuracy, closing coordination metrics, error rates, and post-closing deficiency trends, and leads team to achieve performance standards. Accountable for input and adherence to cost center budget. Understand the bank, division, and segment initiatives, goals and strategies and incorporate and champion those within the team, particularly as they relate to mortgage compliance, quality, and operational excellence. Understand business, organization, competition, and regulatory environment; share knowledge with team members. Create commitment and action by effectively using logic, persuasion, inspiration, and change management techniques. Make decisions that are informed, timely, logical, and risk controlled. Analyze and take ownership of outcomes and make appropriate adjustments for the future. Employ a mindset of continuous improvement by challenging status quo and instilling problem-solving methodologies in line with Continuous Improvement standards. Coordinate and facilitate mortgage operations team communities of practice; determine best practices to capture and share improvement opportunities. People Management Build and maintain a competent/capable team Ability to build a high-performing team through hiring, connection of development opportunities, standard work, and coaching focused on technical mortgage operations expertise and attention to detail. Ensure staffing model supports enabling individual customer segment vision and capacity to handle mortgage loan volumes across all loan types (Conventional, FHA, VA, Bonds, Purchase, Refinance). Align employee strengths, skills, knowledge, and abilities to ensure goals are met, matching technical expertise to loan complexity and regulatory requirements when appropriate. Communicate clear expectations with measurable outcomes related to accuracy, turnaround time, regulatory compliance, and customer service standards. Hold individuals accountable; provide recognition and/or corrective action as appropriate. Support team in problem-solving at the right level, escalating complex regulatory or compliance issues appropriately. Team Management Accountable for disclosure coordination, mortgage processing, closing preparation, post-closing review, and exception management on behalf of Mortgage Loan Originators and customers. Work with Mortgage Lending leadership to ensure accurate, compliant, and timely operational support. Disclosure & Compliance Management:Oversee disclosure workflows to ensure TRID timeline compliance for Loan Estimates and re-disclosures across all loan types. Ensure HMDA data collection, ECOA deadline adherence, employment verifications, and compliance with federal (TRID) and state laws. Processing Operations:Monitor work demand and capacity across mortgage processing teams. Ensure loans are processed to meet productivity and accuracy standards, including ordering of services (insurance, title, appraisals, verifications, credit supplements) and obtaining required income, asset, and credit documentation for underwriters. Closing Coordination:Oversee preparation and delivery of Initial and Final Closing Disclosures in accordance with regulatory timelines. Ensure accurate fee validation, escrow builds, wire calculations, collaboration with settlement agents, and review of funding conditions to support timely closings. Post-Closing & Quality Assurance:Provide oversight of post-closing review processes to identify deficiencies and compliance issues. Ensure effective communication and escalation to Mortgage Loan Originators and management, complete file submission to Servicing, and follow-up on outstanding conditions and exceptions. Process & Systems Excellence:Ensure procedures, guidelines, and internal controls are consistent with bank mortgage lending and compliance policies. Evaluate effectiveness of mortgage systems (Encompass, etc.) and communicate procedural and systemic changes to maintain operational efficiency and quality standards. Compliance: Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. Complete compliance training and adhere to internal procedures and controls, as required. Report any known violations of compliance policy, laws, or regulations. Report any suspicious customer and/or account activity. Ensure team maintains diligence regarding TRID, RESPA, TILA, HMDA, ECOA, Reg B, US Patriot Act, and other applicable mortgage regulations. Ensure the bank's Customer Identification Program and Customer Due Diligence Policy are followed. Ensure all Privacy Policies are complied with and confidentiality of customers is maintained. Ensure direct reports meet the above requirements and take action to address employee performance issues. Professionalism: Model professional behavior to your team. Respond to internal and external customer inquiries in professional, positive and friendly manner. Exercise a willingness to be a resource to colleagues. Be proactive and respectful in all relationships and maintain constructive working relationships Adhere to all First National Bank and department policies and procedures including but not limited to: Code of Ethics, Employee Handbook, confidentiality and legal requirements for calls and dress code. Maintain a regular and predictable record of attendance within established department guidelines The Ideal Candidate for This Role: Key Skills Inspiring and motivating others - Inspires passion and enthusiasm in others to perform and excel, particularly in detail-oriented mortgage operations work and fast-paced environments. Resource optimization - Plans and allocates resources to ensure optimal output and balanced workload distribution across disclosure, processing, and closing functions. Team Development - Builds high-performing teams, encouraging collaboration, technical excellence, multi-tasking abilities, and effectiveness. Change Leadership - Champions change positively and engage team to move through change, particularly regulatory, system and process changes. Stakeholder Management - Builds and maintains strong relationships with Mortgage Loan Originators, Sales Managers, credit team, compliance team, and peers in the value stream. Technical Expertise- Demonstrates strong knowledge of mortgage loan disclosures, processing, closing, and compliance requirements to guide and develop team. Customer Focus - Ensures teams deliver quality customer service with prompt and accurate information while maintaining positive relationships with customers and business partners. Required: Bachelor's Degree or equivalent combination of education and experience Previous experience managing/supervising or strong understanding of mortgage lending concepts, practices, procedures and regulatory requirements. Excellent written and verbal communication skills; must have the ability to effectively communicate with Senior Management, Mortgage Loan Originators, Sales Managers, operations, and compliance staff Ability to collaborate with partners across the enterprise. Continuous Improvement mindset. Desired: A minimum of 3 years supervisory experience in Mortgage, including experience in employee coaching and development. Comprehensive knowledge of TRID, RESPA, TILA, HMDA, and ECOA regulations Experience with mortgage loan preparation and delivery of loan disclosures for Conventional, FHA, VA, and Bond loan programs Candidates must possess unrestricted work authorization and not require future sponsorship. Compensation: Compensation range (base pay): $83,355.00-$141,704.00 This role may have a specific starting pay within this range. Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level. Work Environment: It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. As part of our team, you'll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs. Benefits Overview: We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs: Medical, Dental, Vision Insurance 401k, With Matching Contributions Time Off Programs Health Savings Account (HSA)/Dependent Care Employee Banking Growth Opportunities Tuition Assistance Short-Term/Long-Term Disability Insurance Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/. For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message. Job number: R-20260371 Equal Opportunity & Belonging: FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves-no matter their role or where they are in their journey. Learn more here. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. Click here to download 'EEO is The Law' Self-Print Poster Click here to download 'EEO is The Law' Supplement for Federal Contractors Click here to download 'EEO is The Law' GINA Supplement FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants) Application Deadline: All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.