New

Customer Service Representative (Order Processing)

TEKsystems
$23.21 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Waunakee
Mar 20, 2026
About the Role Wea are looking for Customer Service Representatives to join our growing team in Madison, WI. This role goes beyond traditional callcenter customer service. You will support customers and sales representatives by processing custom orders, expediting requests, quoting products, troubleshooting issues, and collaborating crossfunctionally with engineering, warehouse, and internal teams. New hires will begin as Order Processing Representatives, focusing on data entry and system navigation while learning our products, processes, and systems. As knowledge grows, the role expands into a more technical, customerfacing support position. You'll work daily in Outlook, Excel, and SAP, applying strong attention to detail and analytical thinking to deliver exceptional customer service. Key Responsibilities * Provide sales and customer support to NORD customers and internal sales representatives * Enter and process customer orders accurately, including custom and technical orders * Expedite orders, generate quotes, and support restocking efforts * Troubleshoot order, pricing, and product issues by partnering with Engineering, Warehouse, and other internal teams * Communicate with customers via phone and email to answer questions and provide updates * Maintain accurate documentation and customer records * Support continuous improvement and customer satisfaction initiatives Required Qualifications * Minimum 1 year of customer service or order entry experience (must be reflected on resume) * Ability to think analytically and learn technical product knowledge * Strong computer skills and willingness to learn new systems * High School Diploma or equivalent Training & Career Development We provide the tools and resources you need to succeed, including: * Comprehensive onboarding and rolespecific training * Onsite training center and experienced training staff * Paid skills training and crosstraining opportunities * Educational reimbursement assistance * Online and inperson training seminars * Opportunities to train at other U.S. locations * Bilingual trainer support Job Type & LocationThis is a Contract to Hire position based out of Waunakee, WI. Pay and BenefitsThe pay range for this position is $23.21 - $23.21/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Waunakee,WI. Application DeadlineThis position is anticipated to close on Mar 31, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.