Membership Specialist

The Membership Specialist manages the full lifecycle of membership engagement-from outreach and enrollment to retention and ongoing support. Position will also be tasked with maintaining records, tracking membership figures, and coordinating with marketing, operations, finance, and program teams to support membership initiatives.

Recruitment & Outreach

• Promote membership benefits through meetings/events, presentations, and digital outreach.
• Respond to inquiries from prospective members and guide them through the enrollment process.
• Develop and support marketing campaigns.

Onboarding & Support

• Welcome new members, provide orientation materials, and ensure a smooth onboarding experience.
• Serve as the primary point of contact for member questions, concerns, and service needs.
• Maintain a high standard of customer service to build strong member relationships.

Engagement & Retention

• Assist in planning and executing member events, workshops, or programs.
• Conduct outreach to atrisk or inactive members to encourage continued participation.
• Gather feedback to improve the member experience and recommend enhancements.

CrossFunctional Collaboration

• Work closely with marketing, operations, finance, and program teams to support membership initiatives.
• Provide insights to leadership on member needs, satisfaction, and opportunities for growth.

Membership Administration

• Process new applications, renewals, cancellations, and account updates accurately and promptly.
• Maintain member records in CRM.
• Track membership metrics, prepare reports, and identify trends in engagement or retention.

• Attend/complete assigned information security training by the designated completion date.
• Read and adhere to published ISMS policies and procedures.
• Report timely any observed violations of ISMS policy - or known encroachments on information security - to your department leader and/or the Information Technology Department.

• A college degree or comparable work experience.

• Strong communication and interpersonal skills.
• Experience in customer service.
• Ability to multitask, stay organized, and manage time effectively.
• Strong trouble shooting skills
• Comfortable working with diverse populations.
• Creative
• Self-motivated and able to work independently.
• A "team player" and able to work well with all staff.
• Able to accept work assignments from more than one supervisor and work well under pressure.
• Strong computer skills including proficiency in MS office suite, CRM or membership management software, Adobe Acrobat Exchange.
• Good writing and proofreading skills.
• Solid data entry skills with strong attention to detail.

Starting compensation will be in the $74,400 to $82,800 range, depending on education, experience, and other qualifications.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

ANSI provides equal employment opportunities to all employees and applicants for employment, and prohibits discrimination of any type because of race, gender identity or expression, color, national origin or ancestry, religion, creed, age, marital status, sex, sexual orientation, citizenship or authorized alien status, genetics, disability status, protected veteran status, or any other consideration protected by federal, state, or local laws. ANSI policy also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Important Notice for Job Seekers: Protect Yourself from Fraudulent Job Postings

We are aware of fraudulent job postings falsely claiming to represent our company. These scams may mirror our legitimate job listings and direct candidates to fake interview links or request personal information. Here's how to spot legitimate opportunities:

• Verify jobs at www.ansi.org
• Apply through our official Workday system at https://ansi.wd1.myworkdayjobs.com/ANSI_Careers
• We won't ask for an interview via Zoom links or texts.
• We would never ask for payment
• We won't ask for sensitive, personal information early in an application process.
• All communication comes from official company emails (@ansi.org).

We prioritize your security and use only official channels. If you see a suspicious posting, please report it to the job board.

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