Front Office Coordinator

Position: Front Office Coordinator

Status: Non-Exempt|Regular Full Time

Supervisor: Business Administrator

Compensation: $19.67 per hour

Department Head: Corps Officers

Mission Statement: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and meet human needs in His name without discrimination.

General Statement: Employees will be seen by the public as representing the Army and are expected to conduct themselves in accordance with the standard that upholds the mission we exist to accomplish.

Job Description: The Front Office Coordinator has primary responsibility for general corps/family service office oversight, direction of phone and foot traffic into the office, and volunteer coordination. Support administrative staff and officers in the planning and implementation of department goals and objectives.

General Office Responsibilities:
* Work collaboratively with others to accomplish common goals and objectives that promote the organization's mission, vision, and values.
* Assist the officers and executive assistant as needed.
* Pick up and process USPS mail daily.
* Ensure that the building is opened and closed at advertised times.
* Maintain front desk sign-in sheets.
* Keep front desk resource binder updated.
* Retrieve general voicemail messages and forward as appropriate.
* Work with administrative staff in keeping the LED reader board current.
* Maintain phone voice message system with IT support.
* Submit office supply orders to the executive assistant and maintain the copy rooms in both buildings for daily operational and corps needs.
* Assist with the development and implementation of promotional materials.
* Respond appropriately to Corps Officers needs and requests for support.
* Serve as the initial contact for general requests and inquiries.
* Know and understand organizational programs and services.
* Provide supervision for volunteer receptionists and job trainees.
* Be available to do computer data entry work in support of programs and services as needed.
* Develop and maintain community contacts and resources in cooperation with the appropriate staff.
* Serve on the safety committee
* Perform monthly safety inspections and collect and upload necessary documents to the shared drive
* Attend meetings as requested.
* Perform other job-related or clerical duties as needed.

Volunteer Coordination Responsibilities:
* Take an active role in the recruitment, assessment, registration, processing, and retention of volunteers for organizational needs.
* Learn and maintain the organization's Volunteer Management System - VMS.
* Promote volunteer opportunities on social media and where appropriate.
* Recognize active volunteers on their special days, birthdays, etc.
* Maintain regular and intentional contact with volunteers.
* Ensure that each immediate supervisor maintains and reports volunteer schedules for general operational needs.

Seasonal Duties:
* Assist with the Angel Tree program in the intake, data collection, reporting, correspondence, and distribution process.
* Assist seasonal red kettle campaign through organizing and maintaining volunteer contact list.
* Call and/or send email correspondence to reconnect with prior bell ringers (both individuals and groups) to schedule ringing for the new kettle season.
* Be the first point of contact to schedule and coordinate volunteer bell ringers (both individuals and groups)

Qualifications:

• Education that enhances business office work skills.
• Willing to work with distressed, diverse, and/or marginalized populations.
• Passionate about serving.
• Willing to function as a team player.
• Capacity to multi-task in a fast-paced work environment.
• Good written and oral communication skills.
• Understand and follow the policies, practices, and procedures.
• Demonstrated computer competency.
• Drivers' license/insurance and be willing to operate a company owned vehicle.

Physical Capabilities Required:
* Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.
* Ability to operate a complex multi-faceted telephone system.
* Ability to operate a desktop and/or laptop computer.
* Ability to lift up to 20 lbs.
* Ability to access and produce information from a computer.
* Ability to understand oral and written information.
* Ability to walk, sit, stand, and bend intermittently and/or continuously.
* Ability to exercise good hand eye coordination (using hand to hand, hand to finger, hand to object).
* Ability to hear and speak clearly.
* Ability to see clearly both up close and at a distance.
* Ability to work independently with minimal supervision.

A qualified person with a disability may request a modification or adjustment to the job or work environment to meet the physical requirements of the position.

Other duties may be requested or assigned within the employee's capabilities and what is found to be moral, ethical, and legal to both employee and employer.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff, if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds.

Equal Employment Opportunity Employer. Minorities/Women/Veterans/People with Disabilities.

A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.

Life and Voluntary Options: An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option.

Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months' service time.

Paid Vacation:

Two weeks annually, accruing from day one, for non-exempt positions.
Four weeks annually, accruing from day one, for exempt positions.
Accrued vacation is eligible for use after six months' service time.

Paid Holidays: 13 designated holidays + 1 floating holiday per year