AV/Network Engineering & AI Intern

Position Summary:

The AV/Network Engineering & AI Intern will be responsible for supporting and enhancing the video and network infrastructure at BCBSMA's Boston office. This unique hybrid role merges traditional network support with cutting-edge artificial intelligence (AI) development. The ideal candidate will be a self-motivated and technically curious college student who is passionate about applying AI to solve real-world infrastructure challenges.

The person filling this role will be a member of the Video/Network team, supporting platforms such as Cisco switches, wireless networking, and video conferencing systems (Crestron, Biamp). Concurrently, you will be deeply integrated with our innovative AI Lab, focusing on developing and deploying AI-powered solutions to improve our network's reliability, efficiency, and user experience. This position works closely with business leaders, Facilities management, AI lab engineers, and various other groups within Enterprise Technology.

Major Responsibilities:

• Perform routine testing to ensure the functionality and operational integrity of video and network equipment.
• Develop, test, and deploy Generative AI applications on the Google Cloud Platform (GCP) for proactive monitoring and troubleshooting of network and video systems.
• Build and refine AI agents and solutions using Gemini Enterprise and Python to automate support tasks and analyze system performance.
• Manage the full lifecycle of video and network hardware, including software upgrades and equipment renewal planning.
• Collaborate with the AI Lab on the full software development lifecycle (SDLC), from design and implementation to testing and deployment.
• Maintain clear and professional standards for cable management, video routing, and signal protocols.
• Manage source code, track project progress, and facilitate team collaboration using GitLab, Jira, and Confluence.
• Provide excellent customer service while responding to user questions and facilitating major meetings.

Qualifications:

• Currently, pursuing a degree in Computer Science, Software Engineering, Artificial Intelligence, Information Technology, or a related technical field.
• An interest in both Artificial Intelligence and modern IT infrastructure.
• Foundational knowledge of networking concepts (e.g., TCP/IP, Ethernet, VoIP, SIP).
• Must be approachable, teachable, and a team player with a strong desire to learn in a highly evolving, security-focused environment.
• Excellent oral and written communication skills.
• Able to maintain a high level of business professionalism and confidentiality.

Preferred/Optional Qualifications:

• Hands-on experience with or exposure to networking and AV equipment (e.g., Cisco switches, Crestron processors, Biamp devices).
• Experience with cloud platforms, particularly Google Cloud Platform (GCP) and its AI/ML services (like Vertex AI).
• Familiarity with software development lifecycle (SDLC) and tools like GitLab, Jira, and Confluence.
• Understanding of API design principles (e.g., REST, OpenAPI).
• Strong programming skills, with proficiency in Python.

High school degree or equivalent required unless otherwise noted above

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that theconfidence gapandimposter syndromecan prevent amazing candidates coming our way, so please don't hesitate to apply. We'd love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It's in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting ourCompany Culturepage. If this sounds like something you'd like to be a part of, we'd love to hear from you. You can also join ourTalent Communityto stay "in the know" on all things Blue.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.