Identity Management Systems Administrator (Remote Role)

Embry-Riddle is seeking an Identity Management Systems Administrator to join the Information Technology department in a teleworking arrangement. Reporting to the Director of Linux and Middleware, the Identity Management Systems Administrator is part of the Linux and Middleware Team, in the University I.T. Infrastructure Department. The individual is responsible for technical systems management of Identity Management based servers, applications, and services, in their entirety. The position is highly technical and directly impacts the daily operational functions of the University as a whole. This position will implement, configure, administer, tune, troubleshoot and patch various components of the Identity Management and Access Management environment, both on premise and in cloud offerings. They will be responsible for the implementation and administration of SSO Federations. The position will configure, administer, and maintain integrations to and from, the Identity system. This role will own the authentication and account lifecycle process for the university.

Ideal candidates will provide expertise in Identity and Access Management and the different components that relate along with participation in roadmap creation for the identity system. They will have some working knowledge of databases, SQL queries and structure. Ideal candidates will be comfortable administering Access Management systems and account lifecycle management systems, whether on-prem or SaaS offerings. They will have working experience with Oracle Middleware and have had exposure to cloud technologies in AWS, Azure, or Google. They will be familiar with the Oracle Identity Management suite of applications, including Oracle Access Management (OAM), Oracle Internet Directory (OID), and Oracle Unified Directory (OUD). They will have demonstrated working knowledge with Okta, Active Directory, Azure Entra and account lifecycle management systems.

This position requires a strong communicator and team-player on various projects and troubleshooting exercises. This position is responsible for coordinating, communicating, and collaborating with other University and Campus Information Technology teams on strategic and tactical initiatives. The Identity Management Systems Administrator understands and exhibits a focus on a positive customer experience using excellent written and verbal communication skills.

Information Technology provides a modern, collaborative environment with professional development opportunities, and a flexible four-day work week summer schedule. Working for Embry-Riddle entitles employees to a robust benefits package - including quality health care and retirement as well as generous personal leave and education benefits.

Responsibilities include the following:

• Oversight, deployment, management, patching, and monitoring of identity management applications.
• Ensure the maintenance of safe and secure identity systems.
• Alert management and respond to anomalies.
• Monitor and work tickets in the support queue.
• Ensure timely completion and documentation of all work tickets.
• Develop and maintain clear well-written documentation.
• Contribute to Linux and middleware administration standards, practices, and guidelines.

Required skills, knowledge, abilities:

• Bachelor's degree in computer science, Information Systems, or equivalent.
• Three (3) or more years of high-quality, hands-on, professional experience with Identity and Access Management Systems
• Strong technical experience with Oracle Identity, MS Active Directory, MS Entra, Okta, and DUO MFA
• Scripting ability for REST APIs using PowerShell, Python, or similar languages.
• Ability to troubleshoot with application support teams to resolve complex authentication, and/or account, issues.
• Experience managing users in various applications including Oracle Campus Solutions (Peoplesoft)
• Extensive experience in Identity Lifecycle Management: Provisioning & Governance.
• Deep competence in access workflows, target application integration & onboarding, aggregation etc.
• Familiar with SSO onboarding and Federation configuration
• Proficiency in RADIUS, LDAP, SSO, MFA, SAML, NTLM and OAuth
• Excellent customer service skills, working directly with customers to resolve and troubleshoot technical issues and requests.
• Ability to support IT Core Values by focusing on improvements, believing in our team and partners throughout the University, learning from mistakes, being accountable for actions, and showing determination, focus, and tenacity.
• Self-directed individual with strong desire to learn and contribute alongside a large team of technical peers.
• Strong written/oral communication skills with the ability to communicate effectively.
• Ability to learn and adopt new technology.
• Ownership and responsibility of your engineering deliverables
• A curious mindset for questioning or defending designs and/or standards when appropriate.

Preferred skills, knowledge, abilities:

• Experience with Oracle Databases
• Okta associate, professional or consultant certificate
• SSCP or other security certification
• Experience working in higher education.
• MCSE or MCSA Certifications
• Experience working with MFA products

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