Director of Operations

Department: Operations

Reports To: Chief Operating Officer (COO)

FLSA Status: Exempt

Work Location: Gilbert, Arizona

The Director of Operations is responsible for driving operational excellence across the organization by implementing best practices within a high-performing healthcare staffing environment. This role leverages business intelligence, analytics, and cross-functional collaboration to improve efficiency, scalability, and alignment across business units.

This leader will play a critical role in building standardized processes, enhancing system infrastructure, and delivering actionable insights that influence strategic decision-making and financial performance.

• Develop and implement a comprehensive recruiting process playbook, including clearly defined roles, responsibilities, and RACIs
• Map and optimize stakeholder journeys across providers, recruiters, and internal teams to improve experience and outcomes
• Establish, standardize, and monitor enterprise-wide KPIs, including identifying key performance drivers and operational levers
• Build, maintain, and continuously improve operational dashboards; proactively identify data anomalies and lead root-cause analysis efforts
• Partner with executive leadership, including PTH and AB business unit leaders, to support enterprise-wide initiatives and strategic priorities
• Collaborate with Technology and HR to support system enhancements and future-state migrations (e.g., transition to UltraStaff Edge)
• Drive cross-functional alignment to ensure consistency, scalability, and operational efficiency across all business lines

• Bachelor's degree in Business, Operations, Finance, or a related field (or equivalent experience)
• 5+ years of experience in operations, business intelligence, or process improvement, preferably within healthcare staffing or a related industry
• Proven experience building and optimizing processes, systems, and infrastructure at scale
• Strong proficiency with BI tools (e.g., Power BI, Tableau), CRM systems, and data analytics platforms
• Demonstrated ability to translate data into actionable insights that impact financial and operational performance
• Exceptional organizational skills with the ability to manage multiple workstreams simultaneously
• Strong communication and stakeholder management skills, with experience working cross-functionally at all levels of the organization

• Operational Excellence
• Data-Driven Decision Making
• Process Design & Optimization
• Strategic Thinking
• Cross-Functional Leadership
• Attention to Detail