Director, Operational Excellence & Delivery

Director, Operational Excellence & Delivery

Laerdal Medical Benefits Include:

• Generous PTO & Holidays
• Hybrid and Compressed Work Week (for operations-based roles only)
• Comprehensive Medical, Dental, and Vision
• HSA & FSA Account Options, with employer HSA contribution
• 401k with Employer Match & Profit Sharing
• Tuition Reimbursement
• Wellness Reimbursement Program
• Professional Development Opportunities
• Pet Insurance
• Subsidized Cafeteria in NY based office

Position Overview:

The Director,
Operational Excellence & Delivery, is a member of the Service Operations leadership
team, owns operational excellence, and leads functions. This role involves implementing strategies
using Lean and Six Sigma methodologies, driving
standardized work, leveraging AI to drive delivery growth and CX across all Service
Operations. The Director will build
organizational capability, empower teams to eliminate waste, and create
sustainable value for Laerdal and its customers. The Director also has direct oversight of the
inhouse Repair team, Managed Service Operations team and AV Solutions for North
America.

Responsibilities:

• Own Vision for Operational Excellence & Delivery: Develop and implement a multi-year operational excellence strategy, aligning long-term goals and business priorities.
• Drive Continuous Improvement: Guide and oversee end-to-end process improvement initiatives, standardized workflows, and the adoption of methodologies such as Lean, Six Sigma, and Total Quality Management to drive operational efficiency within Service Operations division by working with other functional leaders.
• Drive Team Enablement & Capability Building within Service Delivery: Enable and coach teams and other Service Operations leaders on AI, automation, Lean principles, and continuous improvement tools to increase autonomy, build operational capabilities, and facilitate positive organizational change.
• Oversee In-House Repair Team: Ensure In-House repair, maintenance, intake, and outbound activities, including demo and loaner Services are performed to quality requirements and standards. Additionally drive innovation and optimization for customer experience, efficiency and profit within Repair Team.
• Drive evolution of Managed Service Operations: Guide the evolution of Managed Service Operations into standardized workflows that are scalable and embedded within Laerdal systems. Additionally drive innovation and optimization for customer experience, efficiency and profit within Managed Service Delivery.
• Define and Oversee Product Management for AV Solutions: Oversee AV Solutions, Product Manager to ensure AV portfolio owned, today's customer needs met and the road map for future needs is delivered.
• Drive Reporting metrics and Solve issues: Reimagine reporting and KPIs and with best practices, business intelligence & analytics to bring enhancements and solve issues.
• Grow Talent: Through coaching and capability building, help team members and direct reports professionally, increase autonomy and facilitate positive change. Drive innovation, open communication, and recognition of achievements.
• Live Cross-Functional Collaboration: Unite with team members, partners and customers to align, solve together, innovate, and enjoy delivering on Laerdal mission.
• Focus
  on the Customer: Ensure Voice of Customer is sought and work to
  deliver and delight each and every customer.

Requirements:

• Ideal candidate must reside in the local area of Wappingers Falls, NY
• Bachelor's degree in engineering, Operations Management, or a related field; MBA preferred.
• Minimum of 10-years of relevant work experience in operations, continuous improvement, or Service Delivery. Minimum of 10-years in team leadership
• Proficiency in AI tools
• Strong analytical,
  problem-solving, root cause analysis, and data-driven decision-making skills
• Expertise in streamlining workflows, enhancing quality control, and
  applying methodologies like Lean or Six Sigma.
• Lean Certification or Six Sigma Black Belt (or equivalent)
• Exceptional skills in leading teams, cross-functional collaboration, and
  communicating with stakeholders at all levels.
• Passionate about CX, delivering
  and delighting and innovating to bring value to customers.

Salary Range: $135,000 - $160,000, eligible for 12% annual bonus

Please note that this range does not include any other compensation or benefits that an individual may be eligible for. The salary offered depends on a variety of factors, which may include, but not limited to; the qualifications of the individual applicant for the position, location, level of education attained, and/or professional certifications, years of relevant experience, special skills, etc.

Laerdal Medical Corporation is committed to provide equal employment opportunities to all applicants and employees without regard to race, color, citizenship status, religion, sex, sexual orientation, gender identity, martial status, age, genetic information, status as an individual with a disability, status as a protected veteran or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.