Badging Manager

Company Overview:

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Greet and direct all client employees and guests
• Provide professional first impression to employees and guests
• Partner with client internal and external teams to coordinate building access as appropriate
• Learn, utilize and maintain in-depth knowledge of the Lenel badging system and all badging processes
• Ensure that all complaints, questions, concerns, and suggestions, from associates or guests, are addressed and conducts a follow-up, if needed
• Cultivate relationships with associates, to better understand their requirements and improve client's ability to address them
• Provide high touch support to associates in the workplace, specifically in lobbies and other high traffic areas; this includes, providing associates with tools, support and information about the building(s)
• Regularly assess space readiness; ensuring lobby areas are welcoming, safe and ready for occupancy
• Ensure complaints, questions, concerns, and suggestions, from associates and guests, are adequately addressed
• Manage card access requests, approve, process and ship access cards to employees across the enterprise
• Create and assign badge access levels
• Create and disseminate badge audits, reports, and metrics
• Perform service troubleshooting and basic vendor coordination for service calls
• Handle invoicing, alarm permits, false alarm audits
• Manage response plans
• Manage intrusion alarm system code requests

• High school diploma or equivalent
• Prior professional or educational (internship or volunteer) administrative or direct customer service experience
• Excellent oral and written communication skills; able to correspond and interact with individuals at all levels in the organization
• Organizational skills; detail-oriented, self-starter, with exceptional organizational skills
• Problem-solving skills; ability to act or respond, with minimal information
• Demonstrate a high degree of integrity, accountability, character, and strong work ethic
• Ability to multitask and organize with competing demands for priority

• Prior access control or security badging/identification system experience

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.