IT Technician

Responsibilities:

• Works with end users to identify and deliver required PC service levels.
• Provides training and support to, end users and staff on computer operation and other issues.
• Provides system expertise and judgment to administer systems.
• Installs, configures, tests, maintains, monitors, and troubleshoots end user workstation hardware, networked peripheral devices, and networking hardware products.
• Uses judgment when discussing network infrastructure and discretion when accessing system and personal files within their area of responsibility.
• Finds creative solutions to end users systems issues.
• Installs, configures, tests, maintains, monitors, and troubleshoots end user workstation software and networking software products.
• Performs on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
• Receives and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.
• Develops and maintains an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
• Monitors and test PC performance and provide PC performance statistics and reports.
• Assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
• Documents instances of hardware failure, repair, installation, and removal.
• Constructs, installs, and tests customized configurations based on various platforms and operating systems.
• Conducts research on computer products in support of PC procurement and development efforts. Evaluate and recommend hardware products for purchase.
• Writes technical specifications for purchase of PCs, networking hardware and related products.
• Recommends, schedules, and performs PC, hardware and peripheral equipment improvements, upgrades, and repairs.
• Assists in developing long-term strategies and capacity planning for meeting future computer hardware needs.
• Supports development and implementation of new computer projects and new hardware installations.
• Maintains up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations.
• Communicates with third-party support and PC equipment vendors.
• Aids in development of business continuity and disaster recovery plans, maintain current knowledge of plan executables, and respond to crises in accordance with business continuity and disaster recovery plans.
• Provides fellow Hard Rockers and Guests with exceptional guest service.
• Upholds the Mission Statement - We create authentic experiences that rock.
• Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.
• Lives by the Hard Rock Values!

Competencies:

• Effective interpersonal skills and relationship-building skills.
• Strong written and oral communication skills.
• Ability to present ideas in user-friendly language.
• Understanding of the organization's goals and objectives.
• Self-motivated and directed.
• Keen attention to detail.
• Analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Strong customer-service orientation.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Must be able to communicate clearly and effectively with all Hard Rockers and guests. (preferred)
Ability to understand and promulgate written memos, instructions, regulations. (preferred)
Excellent telephone skills required. (preferred)
Ability to conduct research into PC issues and products as required. (preferred)
Able to read and understand technical manuals, procedural documentation, and OEM guides. (preferred)
Ability to operate tools, components, and peripheral accessories. (preferred)
Working technical knowledge of current network protocols, operating systems, and standards. (preferred)
Excellent technical knowledge of network and PC hardware. (preferred)
Extensive equipment support experience with Microsoft networks. (preferred)
Hands-on hardware troubleshooting experience. (preferred)
Certifications in basic hardware repair (A+) (preferred)
College diploma or university degree in the field of computer science or equivalent work experience. (preferred)

MS Gaming License (preferred)