Communications Specialist II

Baptist Health
United States, Kentucky, Richmond
Apr 29, 2026
Summary The Guest Services position has the responsibility to assist and/or direct patients/visitors entering the facility and to provide information to walk-up visitors/patients in a courteous and professional manner. Assist and escort patients in wheelchairs. Assist with PBX/Switchboard duties as assigned. Job Description: Job Title: Patient Access - Communications Specialist Full Time - 1st Shift Job Summary: Direct incoming calls from the switchboard and patient information lines in a courteous and professional manner. Monitor alarms and emergency telephones in the switchboard and communicate necessary information quickly. Receive and process work orders in a timely and professional manner. Provide information to walk-up visitors and patients in a courteous and professional manner. Job Description: Answer switchboard and information desk telephones in a professional and courteous manner and accurately connecting the caller with either the extension or information they need. Greet visitors in a professional and courteous manner. Consistently ensure positive customer interactions Manages difficult or emotional individual situations Responds promptly to individual needs Responds to requests for service and assistance Fulfills commitments to individuals Requirements: High school diploma or equivalent One year customer service experience Comfortable using common computer applications Work Experience Education If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer.