New

Practice Coordinator 2

University of California - San Francisco
31.92-45.68
sick time
United States, California, Oakland
5700 Martin Luther King Junior Way (Show on map)
May 06, 2026
Please note: this will be a duration of approximately five months. Will include optional medical benefits, holiday pay and sick leave accrual. Fully on site in Oakland. JOB SUMMARY As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission. The Practice Coordinator is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts. Provides support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing. The PC is responsible for the maintenance of all routine clerical operations and communications. Adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and providers at all times. The PC is a team player who works closely with others and who is flexible in dealing with the changing priorities. Requires a self-reliant individual who synthesizes knowledge of practice operations in order to problem-solve, prioritize and facilitate complex transactions in the course of daily activities. This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency. The PC is required to work at any UCSF campus as needed and scheduled. Patient Scheduling & Coordination Schedule and register new and established patients using APeX Manage referrals, verify insurance, and obtain authorizations Coordinate appointments, procedures, and pre-visit testing Provide clear instructions, directions, and expectations to patients Serve as primary contact for patients and referring providers Front Desk & Patient Experience Greet and check in patients using AIDET standards Collect co-pays and maintain patient flow Monitor wait times and address service concerns Maintain a clean, welcoming reception area Communication & Call Management Triage calls, schedule appointments, and route messages appropriately Respond to patient inquiries via phone and electronic systems Escalate urgent concerns following established protocols Systems & Administrative Support Maintain accurate records in APeX (referrals, encounters, workqueues) Send patient communications via MyChart and other tools Support provider schedules and Cadence templates Assist with documentation, scanning, and record management CUSTOMER SERVICE & TEAMWORK Deliver professional, compassionate service in all interactions Communicate clearly and manage patient expectations Collaborate with clinical and administrative teams to support patient care Handle sensitive or challenging situations with discretion and professionalism COMPLIANCE & STANDARDS Follow HIPAA, safety, and infection control policies Maintain confidentiality of patient information Support organizational standards for service excellence (PRIDE values) OTHER DUTIES Provide cross-coverage and support team operations as needed Participate in training and process improvement efforts Perform additional duties as assigned REQUIRED: High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience. Experience with in-person client service Scheduling patients Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time. Ability to analyze situations, prioritizes, and develops solutions and makes recommendations. Ability to work with minimal supervision Ability to use good judgment and work independently, at times under the pressure of deadlines Ability to access situations prioritizes workload, develop solutions and make recommendations. Excellent customer service and communication/interpersonal skills, both over the telephone and directly. Able to sit at a computer terminal with telephone headphones for extended periods of time. Basic math skills required. Proven ability to deal with a wide variety of individuals; Ability to deal sensitively and effectively with patients. Excellent organizational and problem-solving skills. Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents. Demonstrated administrative/office coordination skills. Demonstrated knowledge of medical practice terminology. PREFERRED: APeX/EPIC experience Experience in healthcare, including patient scheduling, insurance verification, and medical record data abstraction. Experience in ambulatory settings. Prior experience with appointment, ancillary service, or surgical scheduling. Bilingual or multilingual capability (Spanish, Cantonese, and Russian). About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here. Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Salary Information The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html REQUIRED: High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience. Experience with in-person client service Scheduling patients Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time. Ability to analyze situations, prioritizes, and develops solutions and makes recommendations. Ability to work with minimal supervision Ability to use good judgment and work independently, at times under the pressure of deadlines Ability to access situations prioritizes workload, develop solutions and make recommendations. Excellent customer service and communication/interpersonal skills, both over the telephone and directly. Able to sit at a computer terminal with telephone headphones for extended periods of time. Basic math skills required. Proven ability to deal with a wide variety of individuals; Ability to deal sensitively and effectively with patients. Excellent organizational and problem-solving skills. Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents. Demonstrated administrative/office coordination skills. Demonstrated knowledge of medical practice terminology. PREFERRED: APeX/EPIC experience Experience in healthcare, including patient scheduling, insurance verification, and medical record data abstraction. Experience in ambulatory settings. Prior experience with appointment, ancillary service, or surgical scheduling. Bilingual or multilingual capability (Spanish, Cantonese, and Russian).