Facilities Manager

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Overview

The Facilities Manager (FM) is the primary point of contact responsible for end-to-end management of a highly sensitive, mission-critical corporate environment. The FM guarantees 24/7 operational resilience of essential infrastructure-enabling business continuity in environments where security, compliance, and confidentiality are paramount. This leader demonstrates advanced financial acumen, proactive stakeholder engagement, and exceptional operational control, with a strong focus on safety leadership, regulatory compliance, superior janitorial standards, and tactical oversight of on-site food service delivery. The FM cultivates a robust culture of trust, responsiveness, and continuous improvement, enabling success for all stakeholders in the most demanding corporate settings.

Key Responsibilities

Critical Facilities & Safety Leadership

• Oversee 24/7 operations and maintenance for mission-critical areas, ensuring zero downtime across power, HVAC, life safety, environmental controls, and security/perimeter systems.

• Establish and enforce a safety-first culture, implementing robust health, safety, security, and environmental (HSSE) protocols, direct site-specific risk assessments, incident escalation, and root cause analysis for continuous improvement.

• Manage drills, emergency preparedness initiatives, and ensure all staff and vendors meet stringent security and safety requirements for sensitive workspaces.

Superior Janitorial Compliance & Cleanliness

• Oversight to ensure janitorial service partners to maintain exceptional workplace hygiene across offices, meeting rooms, secure zones, technical areas, and common spaces; ensure protocols meet or exceed regulatory and client standards.

• Regularly audit cleaning performance, hygiene supplies, and sanitation logs; implement rapid corrective actions and drive continuous improvement for employee health and client assurance.

• Oversee strict waste management, recycling, and disposal programs in compliance with local and corporate requirements, emphasizing security and environmental stewardship.

Tactical Oversight of Food Service Delivery

• Provide daily tactical oversight of on-site food services, collaborating with regional account subject matter expert to guarantee food safety, health code compliance, and quality service delivery.

• Monitor vendor adherence to service level agreements; audit food safety, cleanliness, and menu standards; act promptly to resolve gaps and respond to employee/client feedback.

Superior Financial Management

• Develop, manage, and report on facility operations budgets, capital expenditure plans, and vendor contracts, maintaining transparency with client-approved objectives.

• Lead monthly/quarterly financial reviews, analyzing variances, implementing savings initiatives, and forecasting operational needs for long-term assets and contracts.

Forward-Thinking & Continuous Improvement

• Champion innovative solutions to optimize service delivery, sustainability, incident prevention, and business continuity.

• Track applicable technology, process, and regulatory trends; proactively lead compliance reviews and implement new standards as regulations or client requirements evolve.

Team Management & Leadership

• Recruit, lead, and coach a multi-disciplinary team of technical, janitorial, administrative, and vendor personnel-creating a high-performance culture centered on accountability, precision, trust, and service.

• Ensure continuous professional development, up-to-date certifications, and role-specific training for all staff and service providers in a highly sensitive context.

Compliance & Risk Management

• Ensure full compliance with all industry, client, and statutory requirements; rigorously document operations, incidents, and corrective actions according to policy and best practice.

• Lead regular risk assessments, audit readiness exercises, and proactive remediation-protecting sensitive spaces, data, and occupant safety at all times.

Client Relationship Management & Trusted Advisorship

• Trusted Advisor to the Client:
  Serve as the primary, confidential interface for all client facility matters; expertly nurture collaborative relationships across all levels, from security teams to executive leadership, fostering transparency, discretion, and trust.

• Responsive and Proactive Engagement:
  Lead with anticipation-routinely engage client stakeholders, solicit and act on their feedback, and tailor facility strategies to align with evolving needs in the sensitive/corporate environment.

• Foresight and Value Creation:
  Stay ahead of business and risk trends by proposing innovative, forward-looking solutions for operational continuity, incident avoidance, and workplace enhancement-delivering reliable value and peace of mind.

• Professional Performance Communication:
  Deliver timely, precise, and actionable reports and presentations on operational metrics, financials, risk profiles, and performance improvements. Translate complex issues into clear, confident communication for client review, executive briefings, and regulatory audits.

• Risk & Incident Transparency:
  Communicate safety, security, and operational risks candidly, outlining impacts, remediation, and business continuity measures with professionalism.

• Consistent Excellence:
  Manage quarterly business reviews and ad hoc communications with reliability and polish-reinforcing JLL's standing as a trusted, accountable, and confidential facilities management partner in the corporate sector.

Required Qualifications and Experience

• Bachelor's degree in Facilities Management, Engineering, or a closely related technical discipline, or substantial facilities experience in highly regulated, sensitive corporate environments (e.g., trading, financial institutions, biotech, secure headquarters).

• Minimum 8 years' experience in facilities or operations management within mission-critical, high-security, or regulated environments.

• Demonstrated skills in vendor, financial, risk, and compliance management, proven ability in operational excellence.

• Familiarity with electronic security, building management, advanced CMMS, and executive-level communications.

• Experience with janitorial, food service operations, and compliance in secure or sensitive sites is preferred.

Key Skills and Competencies

• Advanced financial and operational acumen

• High-level understanding of corporate security, HSSE, and compliance requirements

• Superior relationship management, discretion, and communication skills

• Proactive, anticipatory, and solutions-oriented mindset

• Advanced analytical, troubleshooting, and crisis management skills

• Unwavering commitment to confidentiality, cleanliness, and workplace excellence

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.