Posting Details
Position Information
| Working Title |
Manager, Engagement Center |
| Department |
Annual Giving |
| Compensation Title |
|
| Position Number |
30031300 |
| Position Status |
Regular |
| Work Schedule |
Monday - Friday 8:15 am to 4:30 pm |
| Hours per Week |
37.5 |
| Months per Year |
12 |
| Purpose of Position |
The Engagement Center Manager provides strategic leadership and daily management of the Engagement Center at Northern Kentucky University. This position oversees a team of student ambassadors responsible for delivering personalized, multi-channel outreach (phone, text, email, and video) to alumni and donors.
The Manager designs and implements a cadence-based engagement program aligned with the Annual Giving (AG) solicitation plan to optimize donor engagement, qualify prospects for major gift referral, increase donor retention, and upgrade annual donors-especially to the President's Society level ($1,000+).
This role blends strategy, analytics, coaching, and content development to ensure outreach is meaningful, personalized, and results-driven. |
| Primary Responsibilities |
Summary of Responsibilities:
Strategic Engagement & Annual Giving Alignment:
- Lead the design and execution of individualized engagement strategies that align constituent passions with university priorities.
- Develop and manage student ambassadors in strategic outreach cadence that aligns with the overall Annual Giving solicitation calendar (emails, appeals, giving days, fiscal year-end, calendar year-end, etc.).
- Collaborate closely with the Annual Giving team to ensure engagement center activity supports institutional fundraising goals.
Multi-Channel Outreach Management:
- Develop calling, texting, email, and video scripts aligned with campaign messaging and annual giving priorities.
- Ensure all outreach reflects best practices in personalization, compliance, and donor stewardship.
Other:
- Data, Reporting & KPI Management- Establish, monitor, and report KPIs related to engagement rates, contact rates, donor retention, upgrades, referrals, and revenue.
- Crowdfunding/Impact Initiatives - Support project planning and execution (e.g., Impact NKU crowdfunding or similar initiatives), including timing and promotional strategy.
- Assist with creation, management, and optimization of giving pages and engagement tools.
|
| Qualifications |
- Bachelor's Degree and three (3) years - sales, marketing or communications experience.
- Minimum of three (3) years related management experience.
- Excellent written and verbal communication
- Good customer service
- Fundraising and Donor Management
- Good understanding of Microsoft Office package, Raisers Edge, SAP, Excel
- Knowledge of online giving, giving day, call center, and text software/platforms is a plus.
Any candidate selected for this position will be required to undergo a pre-employment criminal background check as mandated by state law. |
| Minimum Education |
Bachelor's Degree |
| Preferred Education |
Bachelor's Degree |
| Minimum Experience |
3 years |
| Salary |
$50,739 minimum annually |
| Pay Grade |
S72 |
Posting Detail Information
| Requisition Number |
2026S2336 |
| Job Open Date |
05/05/2026 |
| Job Close Date |
|
| Quick Link |
https://jobs.nku.edu/postings/15528 |
| Is this an internal only posting? |
|
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Northern Kentucky University
May 06, 2026