Customer Service Representative

Location: CSC Building, Mount Holly, NC

Company: American & Efird (A&E)

Job Type: Full-Time | Onsite

Hours: Monday - Friday, 8:00am- 5:00pm

What You'll Do

• Serve as the primary liaison between A&E and customers

• Work safely in a fast-paced office environment

• Process and manage customer orders accurately and efficiently

• Respond to customer inquiries via phone, email, fax, or EDI systems

• Provide administrative support to the Customer Service team

• Maintain accurate records and ensure timely follow-up on requests

• Collaborate with internal teams to meet customer needs

• Perform additional duties as assigned based on business needs

• Interact professionally and respectfully with team members, vendors, and visitors

What We're Looking For

Required Qualifications

• Minimum of 1 year of customer service experience (textile industry preferred)

• Proficiency in Microsoft Office (Word, Excel, Outlook)

• Strong data entry and 10-key skills with good basic math ability

• Excellent verbal and written communication skills

• High attention to detail with strong organizational skills

• Self-motivated with the ability to manage multiple priorities

• Ability to work both independently and in a team environment

Why Join American & Efird?

• Stable, full-time schedule (Monday-Friday)

• Opportunity to work with a global leader in the textile industry

• Collaborative team environment

• Career growth potential

Additional Information

• Must successfully complete drug screening and background check

• E-Verify Employer

Equal Opportunity Employer / Veterans / Individuals with Disabilities

American & Efird (A&E)providesequal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.