New

Scheduling & Registration Specialist

University of North Carolina Charlotte

$40,665 - $55,914

United States, North Carolina, Charlotte

May 06, 2026

Scheduling & Registration Specialist

Please see Special Instructions for more details.

The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
The Search Committee will not contact references without first verifying permission with the finalist.
Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
Do not write 'see resume' on your application when completing the job duties section.
UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/

Position Information

General Information

Vacancy Open to	All Candidates
Employment Type	Permanent - Full-time
If time-limited, note appointment end date
Hours per week	40
Months per year	12
Position Number	000757
NC Salary Grade Equivalency	NC10
Classification Title	Administrative Support Specialist - Advanced
Working Title	Scheduling & Registration Specialist
Salary Range	$40,665 - $55,914
Anticipate Hiring Range	$40,665 - $47,557
FLSA Status	Non Exempt
Division	Academic Affairs
Department	Enrollment Management (Adm)
Work Unit	Registrar
Work Schedule	8:00 am - 5:00 pm; Monday - Friday with occasional evening and weekend hours required, as necessary. Some remote day options are available.
Primary Purpose of Position	This position's primary purpose is to support the Scheduling and Registration unit in the Office of the Registrar. The position also serves as a content expert in the areas of class schedule, final exams, room scheduling, registration, Banner catalog level maintenance, scheduling analytics, and section building training.
Minimum Education/Experience	Required Minimum Qualifications: Graduation from high school and one year of related office experience, or an equivalent combination of education and experience. Note: Some state job postings state you can qualify by an 'equivalent combination of education and experience.' If that language appears above, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.
Essential Job Duties	Academic Scheduling & Maintenance: Manage, maintain, and troubleshoot the master schedule of classes to ensure accuracy and compliance with institutional policies. Room & Event Optimization: Oversee academic room scheduling, coordinate ad hoc event requests, and utilize analytics to optimize campus space utilization. Final Exam Coordination: Develop, implement, and communicate the institutional final exam schedule. System & Catalog Maintenance: Perform catalog-level maintenance within the student information system (Banner) via Curriculog. Registration Support: Facilitate registration processing, manage time tickets, and directly assist students, faculty, and staff in resolving complex registration issues. Training & Schedule Onboarding: Design and lead Section Building Training sessions for departmental schedulers and administrative faculty/staff. Project Management & Reporting: Leverage Smartsheet for project management, collaborative task tracking, process automation, and the creation of dashboards and operational reports. Data Integrity: Generate, analyze, and disseminate routine data integrity reports for both the schedule of classes and the registration processes. Help Desk Resolution: Monitor, triage, and swiftly resolve support tickets in Salesforce and Team Dynamix related to scheduling and registration. System Testing: Conduct rigorous user testing for all relevant software and system upgrades. Customer Service & Compliance: Deliver exceptional, student-centric customer service while strictly adhering to FERPA regulations and institutional privacy standards. Cross-Training: Serve as the primary back-up for Special Enrollments processing and other Office of the Registrar tasks, as needed.
Other Work Responsibilities
Departmental Preferred Experience, Skills, Training/Education	Candidates will ideally have prior experience in higher education, specifically in a Registrar's Office or an academic scheduling department. Proficiency in Banner 9 or a comparable University/College based software information system Hands-on experience with 25Live or other room scheduling software systems Proficiency in MS Office/Google Workspace Extreme attention to detail with accuracy, with a strong customer service orientation, interpersonal skills, and the ability to work in a team environment
Necessary Licenses or Certifications
Work Location	King Bldg
Posting date	05/06/2026
Closing date	05/13/2026
Proposed Hire Date	06/01/2026
Contact Information
Special Notes to Applicants	The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report The Search Committee will not contact references without first verifying permission with the finalist. Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. Do not write 'see resume' on your application when completing the job duties section. UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/

Posting Specific Questions

Required fields are indicated with an asterisk (*).

*
How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Mitratech Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
Where did you learn about this posting?

(Open Ended Question)
*
Do you have at least a high school diploma / GED and one year of related office experience or an equivalent combination of education and experience?
- Yes - I have at least a high school diploma / GED and one year of related office experience or an equivalent combination of education and experience
- No - I do not have at least a high school diploma /GED and at least one year of related office experience.
*
Do you have experience working in a higher education, Registrar's Office or Enrollment management office? If yes, please explain experience.

(Open Ended Question)
*
Do you experience in using Banner 9 or comparable University/College SIS/ERP systems? If so, please explain your experience and what system or systems you have experience with.

(Open Ended Question)
*
Do you have experience working in 25Live Pro or a comparable room scheduling system? If yes, please explain your experience.

(Open Ended Question)
*
Do you have professional experience providing customer service? If yes, please explain your experience.

(Open Ended Question)

Applicant Documents

Required Documents

Resume / Curriculum Vitae
Cover Letter / Letter of Interest
Contact Information for References

Optional Documents