Vendor Data Management Unit Management Technician (Management Technician)

Do you enjoy working collaboratively and in a telework environment? Do you have what it takes to provide excellent customer service to vendors via telephone calls and email? If so, we want you to join our team! Apply for this Management Technician (MT) for the Vendor Data Management Unit (VDMU) in the Payable Services Center (PSC) of the Bureau of Payable Services (BPS) and come be part of a small but mighty group that assists vendors with various situations and have a rewarding career with the Commonwealth.

The primary purpose of the Vendor Data Management Unit Management Technician is receiving, validating, monitoring, and processing the critical, sensitive, and confidential vendor, customer, and business partner data for Accounts Payable, Accounts Receivable, and Internal Revenue Service (IRS) 1099 reporting purposes for the Commonwealth of Pennsylvania. You will be responsible for research and making decisions with regard to mitigating risk of vendor fraud. Our team will rely on you to ensure that specific quality and timeliness standards in performance of duties including:

• Data Review: Process vendor and customer registrations to confirm accuracy and resolve issues
• System Updates: Enter and maintain vendor master data in internal accounting systems
• Regulation Compliance: Follow proper procedures for state and federal rules and regulations related to tax forms, payment methods, and documentation
• Fraud Prevention: Validate banking details and perform additional research into discrepancies to minimize fraud
• Customer Support: Respond to inquiries clearly and professionally by phone, email, or fax

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 7:30 AM to 4:00 PM, Monday - Friday, with a 60-minute lunch. Alternate Work Schedules (AWS) are available for eligible employees upon completion of the probationary period.
• Telework: You may have the opportunity to work from home (telework) full-time, with occasional in-office days when work dictates such requirements. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. Additional details may be provided during the interview.
• Salary: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $45,907 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

Additional Requirements:

• You must have at least at least two years of experience with advanced problem solving and data collection.
• You must have at least two years of experience with issue research and fraud prevention.
• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Two years of customer service experience
• Two years of experience using SAP/SRM accounting screens and transactions
• Two years of experience using ORACLE/CFIN
• Type at least 40 words per minute

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.