Operations Manager

• Leads day-to-day operations of assigned GWSPH spaces, including strategic space planning, building access governance, keycard provisioning, and coordination of office moves and reconfigurations in partnership with Facilities, Planning, and Construction Management.
• Serves as the school's senior point of contact for safety management, including emergency preparedness, incident response, business continuity, and routine safety inspections in coordination with the Division of Safety and Operations.
• Oversees the school's CPR, AED, and First Aid training program, ensuring designated responders are identified and certified across all GWSPH locations and that records remain audit-ready.
• Negotiates, reviews, and tracks operational contracts, vendor agreements, and service-level agreements through the appropriate university procurement and legal review channels, and owns the school's central contract repository and renewal calendar.
• Partners with central GW Information Technology (GW IT) on technology deployment, refresh cycles, software licensing, and infrastructure upgrades across GWSPH school projects, representing school interests in central planning and ensuring local requirements are met on time and on budget.
• Leads GWSPH technology policy compliance, with particular accountability for ensuring employees adhere to university guidelines for the responsible use of artificial intelligence (AI) tools, data handling, and information security; develops school-specific guidance and escalation procedures where needed.
• Designs and delivers a comprehensive technology training program for GWSPH employees, including new-hire onboarding, ongoing education on standard productivity tools and school-specific systems, and structured guidance on approved AI applications.
• Partners with Human Resources, the Office of Ethics, Compliance, and Privacy, and GW IT to communicate policy updates, advise on emerging risks, and lead the investigation and remediation of compliance concerns.
• Maintains operational documentation, standard operating procedures, and training materials, and drives continuous improvement of school operational processes.
• May supervise staff, student workers, or temporary employees as assigned, and provides functional guidance to colleagues across GWSPH on operations and compliance matters.

Qualified candidates will hold a Bachelor's degree in an appropriate area of specialization plus 6 years of relevant professional experience, or, a Master's degree or higher in a relevant area of study plus 4 years of relevant professional experience. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

• Five or more years of progressively responsible experience in operations, facilities, or administrative management, preferably in a higher education, academic medical, or research environment, including demonstrated experience leading cross-functional initiatives, is desired.
• Demonstrated experience partnering with central IT functions on technology deployments, refresh cycles, and enterprise rollouts, with a track record of representing customer needs in central decision-making is strongly desired.
• Working knowledge of contract negotiation and review processes, vendor management, and university procurement workflows is preferred.
• Substantive familiarity with current and emerging policy frameworks for the responsible use of artificial intelligence, data privacy, and information security in an enterprise or higher education setting is a plus.
• Experience designing and delivering end-user technology training programs to non-technical staff at scale is desired.
• Strong written and verbal communication skills, with the ability to translate technical and policy content into clear guidance for faculty, staff, and senior leadership is a plus.
• Proficiency with Google Workspace, Microsoft 365, Zoom, and standard ticketing or service management platforms preferred.
• Experience supervising staff or leading project teams in a matrixed environment is desired.

How is pay for new employees determined at GW?

The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.