Senior Customer Success Engineer - 5G Platform

Readiness Delivered. Kratos is a leader in assured aerospace communication solutions and services. We are cutting-edge innovators and creative problem solvers working collaboratively to solve our customers toughest challenges. Our culture is fast-paced and innovative. We are a trusted partneridriven by doing the right thing and achieving maximum success for our customers, our partners and ourselves.iWe are seeking a highly skilled Senior Customer Success Engineer with a specialization in 4G/5G technologies to support Kartosis strategic 5G initiatives. In this role, you will become a key subject matter expert (SME) for all 5G-related design, deployment, testing, and customer-facing technical discussions. You will work closely with internal engineering teams, product teams, and external customers to ensure successful adoption and operationalization of Kartosis 5G platform capabilities.

• Become Kartosis internal and external 5G subject matter expert, maintaining deep knowledge of 5G architecture, standards, protocols, and platform functionality.
• Support internal and customer-facing 5G network design discussions, including RAN, Core, transport, UE and integration considerations.
• Lead and support delivery, deployment, configuration, and validation of Kartosis 5G platforms in customer and lab environments.
• Develop and deliver 5G technical training (internal, partner, and customer), including documentation, presentations, labs, and hands-on exercises.
• Create, write, and execute 5G test cases to validate functionality, performance, interoperability, and customer-specific configurations.
• Serve as the technical interface between development engineers and internal/external stakeholders, helping clarify requirements, triage issues, and communicate complex 5G concepts effectively.
• Collaborate with product, engineering, and solution architecture teams to provide customer feedback, identify platform improvements, and support roadmap alignment.
• Assist customers with troubleshooting 5G-related issues, analyzing logs, interpreting signaling flows, and ensuring successful resolution.

• Proven experience in 4G/5G technology (Core, RAN, transport, slicing, orchestration, standards).
• Strong ability to interpret and explain 5G signaling flows, protocols, and network behavior.
• Experience supporting customer deployments of telecom or networking platforms.
• Hands-on experience with network design, RF concepts, or cloud-hosted 5G solutions.
• Strong Linux fundamentals and familiarity with containerized or distributed platforms.
• Ability to write clear technical documentation and test plans.
• Excellent communication skills with both technical and non-technical customer stakeholders.
• Experience performing structured troubleshooting and supporting production-grade systems.

Preferred Skills/Experience:

• Familiarity with Kubernetes, cloud-native networking, or edge computing architectures.
• Experience with CI/CD, automation, or scripting (Bash, Python).
• Exposure to security frameworks applicable to telecom and cloud.
• Knowledge of public cloud environments (AWS, Azure, GCP).

Why Join Us?

• Shape and influence the future of Kartosis 5G platform strategy.
• Serve as a key technical leader bridging engineering innovation and real-world customer success.
• Work with advanced 5G technologies, testbeds, and mission-critical deployments.
• Collaborate with a highly skilled engineering team solving complex, emerging challenges.
• Help customers adopt and operationalize cutting-edge 5G capabilities.

#LI-Hybrid

The grade-based pay range for this job is listed below. Individual salaries within that range are determined through a wide variety of factors including but not limited to education, experience, knowledge, and skills.

Competitive salary based on experience and education
Salary Range: $185,00-$200,000

Kratos is valued for our ability to design and deliver leading edge, resilient solutions for aerospace communication, control, awareness and mission success across a continuum of offeringsifrom commercial to tailored custom solutions and integrated programs. Customers trust us to stay relevant and know we are in it for the long-haul. We bring both the capability and confidence that our customers value and depend on. And we always deliver.

This posting will close within 90 days from the Posting Date.