Member Account Protection Investigation Supervisor

POSITION SUMMARY:

The role of the Member Account Protection Investigations Supervisor (MAPIS) is to assist in the administration of the Credit Union's fraud prevention programs. The fraud prevention program is designed to protect the Credit Union and its members from losses from financial crime. The Member Account Protection (MAP) function is closely aligned with the credit union's Bank Secrecy Act (BSA)/Anti-Money Laundering (AML) Program. The MAPIS will also assist in the identification of suspicious activity and prepare written analyses and Suspicious Activity Reports in support of the credit union's BSA/AML program under the direction of the credit union's Member Account Protection Manager.

Responsibilities will also include transaction analysis, fraud case/alert processing, member due diligence reviews and special projects focused on specific risks. The MAPIS also coordinates the Regulatory Red Flag and Elder Abuse programs.

The MAPIS will supervise MAP investigations staff and work closely and collaboratively with frontline staff. The MAPIS will also assume the role and responsibilities of the MAP Manager, relative to MAP investigations functions, in their absence.

ESSENTIAL POSITION FUNCTIONS:

The MAPIS administers the credit union's Fraud, Check Fraud and Kiting Detection System and is responsible for configuring and operating the system for optimal results, and maintaining the system in compliance with the credit union's policies and procedures. The MAPIS works closely and collaboratively with the BSA and MAP Investigator(s).

Under the direction of the MAP Manager this position involves delivery of highly professional communication and outreach to foster awareness regarding financial crime. This includes: development and delivery of training presentations; consulting and advisory guidance in fraud prevention techniques and best practices to internal staff.

Responsibilities also include preparing material for reporting by management to the credit union's Board of Directors and/or Audit Committee.

The MAPIS must have expert knowledge of banking products and workflows, especially payment systems (check, wire, ACH, and online banking) and aggressively pursue the recovery of funds when a fraud occurs. This requires close communication and coordination with a variety of parties including counterparts at other businesses; law enforcement and legal counsel. The MAPIS also cultivates and extends a network of contacts, such as members of professional organizations.

The MAPIS must continuously evaluate fraud risks and proactively identify methods to enhance risk mitigation. This may require participating in the risk assessment of new products, services, systems, or other material changes. The MAPIS also follows emerging threats and keeps current with risk factors to ensure appropriate controls (including implementation of new technology) are in place to manage the level of risk.

The MAPIS will also direct the Credit Union's card fraud detection and prevention rule implementation program to ensure a high degree of security with minimal negative impact to members. The MAPIS will assist with high risk fraud claim reviews and manage all escalated complaints.

Other duties, and special projects, may be assigned at the discretion of the MAP Manager.

EDUCATION, EXPERIENCE, SKILLS AND ABILITIES:

Minimum Bachelor's Degree or equivalent work experience in a financial institution investigation field. Three to five years of supervision experience in a financial intuition. Knowledge of Credit Union policies and practices, including all aspects of branch operations and products, excellent knowledge, application, and understanding of state and federal regulations pertaining to financial fraud reporting techniques, excellent investigative and interviewing techniques as well as strong organizational skills, ability to prioritize multiple assignments, research and follow up skills, ability to work independently with minimal supervision and minimal information available with all levels of management and with volunteers, and ability to maintain utmost confidentially of accounts and/or employees under investigation.

At least five years' experience in investigating all aspects of financial fraud with moderate to high degree of complexity is preferred.

At least five years of specifically relevant business experience preferably within the Banking industry or financial crime law enforcement.

Strong knowledge of applicable regulations, including the Bank Secrecy Act as amended by the USA PATRIOT Act.

Expertise financial crime and fraud prevention, with emphasis on deposit fraud typologies.

Ability to learn and use a variety of systems and technology.

Demonstrated ability to think conceptually; analyze to reach meaningful conclusions; work independently; effectively deal with ambiguity; and complete assignments efficiently.

Experience in written and verbal communications with all levels of management and staff.

Be a self-starter and master of time management.

Investigate and research cases and potentially suspicious situations; efficiently arriving at sound risk-based conclusions.

Clearly document and support judgments, decisions and rationale, which will necessitate strong writing skills and the ability to maintain files and records in accordance with FI standards.

Demonstrate sound judgment and decision making in the context of regulatory requirements, Credit union policies, and industry best practices.

Apply project management and organization skills to a variety of tasks; demonstrating flexibility and problem-solving skills.

Coaching, mentoring and staff development.

Certified Fraud Examiner (CFE) Preferred

Certified Anti-Money Laundering Specialist (CAMS) Preferred

Credit Union Compliance Expert (CUCE) Preferred

COMPUTER SKILLS:

Proficient in Microsoft applications (Word, Excel, Outlook), the Symitar System and related support systems such as Verafin, Bridger XG, Global Visions' Patriot Officer, FinCEN BSA e-File and fax machine, photocopier, etc. Must be proficient in technology applications including the Credit Union's operating system and specialized software required for performance of position.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rates, ratios and percentages.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms, climb or balance, stoop kneel, crouch, crawl; talk or hear and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing functions of this job.

The noise level in the work environment is moderately quiet. It is a non-smoking environment.

The above job requirements are representative of minimum levels of knowledge, skills, and abilities. The marginal functions have not been included. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description in no way implies that these are the only duties to be performed. An employee will be required to follow any other job-related instructions and duties as requested by the supervisor and/or management.