General Manager

BUILD YOUR CAREER WITH COLEMAN WORLDWIDE MOVING

Since 1914, Coleman Worldwide Moving has provided professional moving and relocation services across the country. As a family-owned company, we value teamwork, customer service, leadership, and opportunities for growth. We invite you to become part of our team and build a career with a company that has been moving lives forward for over 110 years.

EMPLOYEE BENEFITS

Coleman Worldwide Moving offers a variety of benefits to support our employees, including:

• Paid Vacation: 40 hours of vacation pay after one year of employment.
• Health & Financial Benefits: Medical, dental, vision, 401(k), and additional voluntary benefits.
• Paid Holidays: 6 paid holidays after 90 days of employment for full-time employees.
• Referral Bonus Programs: Opportunities to earn bonuses by referring qualified candidates.

**Benefits and eligibility may vary based on employment status.**

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JOB SUMMARY

The General Manager is responsible for overseeing all office operations to ensure the business operates efficiently, profitably, and in compliance with company policies and applicable government regulations. This position provides leadership and direction to office personnel, drivers, packers, and helpers while managing daily workflow, employee performance, and operational responsibilities. The General Manager plays a key role in maintaining customer satisfaction, developing employees, and fostering a positive and productive work environment.

ESSENTIAL FUNCTIONS

• Review financial statements and identify opportunities for operational and financial improvement.
• Meet regularly with associates to communicate expectations, discuss scheduling, and provide direction.
• Assign and oversee work responsibilities to promote efficient and profitable office operations, following up on assigned tasks as necessary.
• Intervene and provide direction across all facets of office operations as needed.
• Identify advertising opportunities and strategies for generating potential moving leads.
• Authorize invoices for payment and submit invoices to the corporate office.
• Make personnel decisions as necessary, including hiring, recruitment, terminations, performance evaluations, and disciplinary actions.
• Report significant operational or personnel issues to the Regional Vice President for further review and action as needed.
• Address and resolve employee conflicts.
• Communicate and escalate customer-related concerns to Move Management and Operations.
• Support OTR driver recruiting efforts.
• Serve as a liaison for OTR drivers.
• Identify and coordinate equipment repair services.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of company systems and processes.
• Knowledge of residential, commercial, and military moving operations.
• Strong problem-solving and decision-making abilities.
• Ability to take initiative, provide direction, and effectively lead office operations.

REQUIRED EDUCATION AND EXPERIENCE

• Preferred: Bachelor's degree.
• Required: Previous managerial experience.
• Required: Previous experience in logistics and transportation.

WORKING CONDITIONS

• Primarily indoor office environment, with occasional outdoor work required.
• Lifting in excess of 20 lbs. is occasionally required.
• Lifting in excess of 50 lbs. is rarely required.
• Saturday work is required during the summer peak season and may occasionally be necessary during non-peak seasons based on business needs.

JOIN THE COLEMAN TEAM

Take the next step in your leadership career with Coleman Worldwide Moving. Join an established company where strong leadership, operational excellence, and customer satisfaction are essential to our continued success.

Coleman Worldwide Moving (and affiliated companies) (collectively "CWM") is an equal opportunity and affirmative action employer. Policy prohibits discrimination or harassment on the basis of race, color, religion, national origin, ancestry, sex, age, marital status, familial status, pregnancy, genetic information, sexual orientation, disability, veteran status or other protected status. CWM will continue to support and promote equal employment opportunity, human dignity, and cultural diversity. This policy applies to all personnel matters such as compensation, benefits, transfers, Company sponsored training, education, and social and recreational programs. This commitment is made by CWM in accordance with federal, state, and/or local laws and regulations.

Only applications submitted within three months of the review period will be considered for employment. Please submit another application for further review after the review period elapses.