Rental Field Technician

ABOUT WESTERN STATES

Since 1956, Western States Equipment Company has been a leading employer across Idaho, Oregon, Washington, Montana, and Wyoming. We are driven by our mission of solving our customers' toughest challenges, guided by our core values of Safety, Excellence, Teamwork, Integrity, Accountability, and Innovation.

By joining Western States, you commit to upholding these values while contributing to our purpose of building our communities for a better tomorrow. Safety and our Customer Care Commitment remain foundational to our mission and the standard by which we measure our success.

Safety

• Actively cares, promotes, manages, and advocates for safety at Western States. As a team member in the organization, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures and standards.
• Embraces our caring culture where we each care to adhere with applicable safety policies, PPE expectations and stop work authority.
  

Customer Care Commitments

• Convey Warmth and Empathy - Acknowledge customers and greet everyone with an authentic smile.
• Actively Listen - Give your full attention, make eye contact, avoid interrupting, and ask clarifying questions.
• Build Trust - Take ownership, act with urgency, and follow through on commitments.
• Say Thank you - Express genuine appreciation for effort, feedback, and collaboration.

ESSENTIAL FUNCTIONS:

Working under the direction of a Master or Journeyman Rental Technician, the Apprentice Rental Field Technician develops the skills needed to inspect, maintain, troubleshoot, and repair construction and support equipment. This entry-level position is designed for individuals with mechanical aptitude, basic equipment knowledge, or apprentice-level technician experience and provides continued development through the Western States Equipment Technician Career Development Plan (TCDP).

Equipment Inspection, Maintenance & Repair

• Inspects construction, mobile, and support equipment using established checklists.
• Performs basic preventive maintenance, lubrication, condition inspections, and minor repairs.
• Identifies basic engine, undercarriage, powertrain, electrical, and hydraulic components and operating issues.
• Uses service information, manuals, and parts resources to assist with troubleshooting and repairs within assigned skill level.
  
  

Rental Fleet & Yard Operations

• Checks equipment in and out of inventory.
• Loads, unloads, and secures equipment according to load securement standards.
• Moves, washes, details, and maintains equipment to support fleet readiness and yard organization.
• Delivers equipment as needed in accordance with company driving policies.
  
  

Field Service

• Performs assigned service and repair work at customer sites and other locations.
• Travels between work locations in a company service vehicle and works in varying weather and environmental conditions.
• Troubleshoots equipment issues and performs repairs appropriate to technician skill level.
• Communicates equipment issues, repair recommendations, and status professionally with customers and supervisors.
• Completes required service and repair documentation accurately.
  
  

Continued Development

• Participates in training and development outlined in the Technician Career Development Plan (TCDP).
• Uses service manuals, Service Information Systems, parts resources, tools, and equipment to perform assigned work.
• Applies technical and customer-service practices to complete work safely, accurately, and efficiently.

KNOWLEDGE SKILLS AND ABILITIES:

• Ability to obtain required equipment certifications, including forklift, rigging, and overhead crane certifications, as applicable.
• Ability to obtain a DOT Medical Card and CDL preferred.
• Ability to communicate effectively in English.
• Ability to work overtime and travel as needed.

EDUCATION AND EXPERIENCE:

• High school diploma or GED required.
• Valid driver's license and acceptable driving record required.
• Basic computer skills and ability to learn Microsoft and company-specific systems.
• Experience using basic hand tools.
• One year of practical industry experience with rental fleet, mobile, or allied equipment preferred.
• Appropriate technician-level tooling required.

PHYSICAL CHARACTERISTICS:

• Ability to stand for long periods of time along with walking, sitting, repetitively climbing stairs, reaching (including but not limited to above-shoulder reaching), repetitive bending, stooping, pushing, pulling, leaning and twisting.
• Ability to repeatedly lift up to 60lbs from the ground and place on a shelf/platform set up to 65 inches off the ground.
• Ability to manually torque nuts, bolts, and similar components to required specifications, and perform frequent pushing, pulling, and other manual material handling activities as necessary to perform the essential functions of the job.
• Ability to carry up to 20 lbs. while repeatedly ascending/descending a minimum of ten, 8" stair steps.
• Ability to repeatedly ascend/descend a minimum of 10 rungs on various ladders.
• Ability to assemble/disassemble various sizes of nuts and bolts, while repeatedly bending, stooping, squatting, kneeling, and/or crouching.
• Exposure to extreme temperatures and environment.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.

This role is designated as safety-sensitive.